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Dell Studio XPS 13 (1340) Laptop

by Dell
3.7 out of 5 stars 14 customer reviews

Available from these sellers.
  • Intel Core 2 Duo Processor 2.4GHz
  • 4GB DDR3 RAM
  • 320GB Hard Drive
  • 13.3-Inch Screen, GeForce 9500M
  • Windows Vista Home Premium
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1 used from $400.00

Product Description

Obsidian Black Color, Intel Core 2 Duo P8600 (3MB cache/2.4GHz/1066Mhz FSB), 2 GB DDR2 , 500GB Sata Hard Drive, 8X DVD +/- RW w/dbl layer write capability, 13.3 inch HD WXGA Edge-to-Edge Laptop screen with 2.0 Megapixel Camera, NVIDIA GeForce 9400M, Wireless 802.11g Mini Card, Wireless Bluetooth, Genuine Windows Vista Home Premium

Product Information

Technical Details

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Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM
Screen Size 13 inches
Max Screen Resolution 1280 X 800
Processor 2.4 GHz Intel Core 2 Duo
RAM 4 GB DDR3
Hard Drive 320 GB
Graphics Coprocessor GeForce 9500M
Card Description NVIDIA GeForce 9400M
Wireless Type 802.11 A/B, 802.11G, 802.11abg
Brand Name Dell
Series Studio
Hardware Platform PC
Operating System Windows Vista Home Premium
Item Weight 6.8 pounds
Product Dimensions 13.1 x 11.1 x 3.4 inches
Color Black with Silver trim
Processor Brand Intel
Processor Count 1
Computer Memory Type DDR3 SDRAM
Hard Drive Interface Serial ATA

Additional Information

ASIN B002ACL3YS
Customer Reviews
3.7 out of 5 stars 14 customer reviews

3.7 out of 5 stars
Best Sellers Rank #32,907 in Computers & Accessories (See top 100)
#7,250 in Computers & Accessories > Laptops
Shipping Weight 6.8 pounds
Date First Available May 19, 2009

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here

Customer Reviews

Top Customer Reviews

We purchased one of these for our son to take to college. It has been nothing but trouble with overheating, hinges and other things. Three times Dell replaced the hard drive, which of course resulted in the loss of the software, files, etc. and required rebuilding. After the third time, I started insisting they replace it and the agreed. But now we're 5 weeks into this as the end of a semester approaches and the replacement Laptop still hasn't shippped. This has required many hours on the line with Dell over the year and the three rebuilds of the hard disk and other things. This seems to be a systemic problem with this product that Dell should have been aware of through the design and testing process and through it QA processes once the product was in the field. It kept overheating and they kept insisting that a BIOS update and things were going to fix it.

We've been long-time Dell users and have a number of Dell Systems. it's going to be easier in the future just to switch back over to HP or Toshibia or some other manufacturer with better product reliability, because Dell as failed with this. And now trying to get it replaced is something started in Oct, and yet here in Mid-Nov we can't get an estimated shipping date. Totally uancceptable.

I was also about ready to get a new powerhouse Dell desktop, but I'll buy that from a manufacturer with more reliable products too.
2 Comments 13 of 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I have had nothing but problems with this computer. My frustration with the computer is surpassed only by my frustration with abbysmal support from Dell. It took them THREE tries just to get me a computer that had a functioning "hybrid" video card. After all that (literally tens of hours of run around from customer support), it turned out that the problem was a one-line glitch in the Dell drivers that could have been solved in about 30 seconds if anyone at Dell support had known what they were talking about. All the support people seem capable of is reading from an obviously prepared script.
Eventually they substituted a refurbished unit for the new one I ordered and would not offer me any discount (go figure). Just "sorry." Gee, thanks. They made no attempt whatsoever to even make a gesture of compensation for the many, many hours of time I wasted trying to get their $1000+ computer to work. Even though I ended up with a refurbished unit.
On that unit the DVD drive never worked and I had to have it replaced. The video card still malfunctions frequently but they can not come up with a fix other than a replacement. I am so tired of dealing with their support, that I am just sucking it up and dealing with a very sub-par performance.
Very glitchy computer, awful support. Very, very sorry I bought a Dell.
Comment 8 of 8 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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This is an excellent system, great graphics, speed and performance. However there is a slight heating issue with this model. After a few months of regular use, the base warped. When I sat it on a flat surface one corner did not sit flat and the whole thing bounced when I typed.. very annoying! It was under warranty so Dell replaced it (the whole unit, couldn't just replace a part) and now a few months later, the replacement is having the same issue and the whole system is being replaced again... even though I used a cooling pad on this one! I'd look at a different model, no telling what other damage the heating problem will cause after more than 3 months.

This is my first Dell, before this I've had HP for the last 10 years with no issues. My next system will be an HP.
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I purchased this laptop from a Best Buy 3 years ago. After doing tons of research, this seemed to be the best laptop in my price range. I have not been disappointed one bit.
The laptop has a nice look to it, though I still don't really understand the strip of leather on the cover. The keys are pretty quiet and comfortable, and have a back light which is absolutely crucial if you're using the laptop in low light settings. The one main issue that I see other reviewers already touched on is the overheating. One major design fault of this laptop is the placement of a single vent on the back left corner of the laptop, which when opened, is mostly covered thanks to the hinged design. This does cause the laptop to get pretty hot. However, there is a partial fix to this. The link provided ([...]) updates one of the drivers (I'm not a computer geek, so I can't really be more specific, sorry!), which definitely reduced the overheating issue. Still, the laptop can get pretty warm, and somewhat uncomfortable to use on your lap. Aside from that, I think this has been a great laptop for me. I took it through extremes, living in Dominica for two years. I had an ant somehow find it's way into the laptop BEHIND the covering on the screen. That was pretty annoying, and I had to take the cover off to get the ant out. I've dropped it several times, including about an hour ago (oops), and haven't had any damage to it, besides a couple scratches on the case. Pretty sturdy if you ask me. The thing still works like a charm. Battery life when I got it, set to the power saver setting, lasted a good 5-6 hours. After 3 years, I can only get about 2.5-3 hours on power saver off the power supply, but I don't think that's too bad. The laptop is quick to respond, starts up in about a minute's time.
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