20 of 22 people found the following review helpful:
1.0 out of 5 stars
WARNING: DELL WILL NOT HONOR THEIR WARRANTY!, March 5, 2009
This review is from: Dell XPS M1330 Laptop - (Crimson Red) (Video Game)
I ordered a Dell Inspiron laptop 1 1/2 years ago and it worked great until recently. The screen went black and the system would not start. Turned out that the video card had failed.
I contacted Dell customer support to activate my next business day warranty and after more than a week I have gotten nowhere with them. My claim has been "escalated" twice with the same excuses and refusal to fix the problem. They claim they have no video cards in stock and I will have to wait 2-3 weeks for a replacement card, 2-3 weeks for a loaner system, or 2-3 weeks for a replacement system -- basically my NEXT DAY warranty is anything but.
I explained that this is a mission critical system and a 2-3 week delay is unacceptable given the high price I paid for the next day warranty. I offered to take another make or model of graphics card and even offered to go buy the card myself if the agreed to pay for it.
They refused to help in any way. So, I am left with a useless laptop for 2-3 weeks until it becomes convenient for them to honor the warranty. I will never buy another Dell product again and recommend that others who are not technically experienced with fixing computers or that need a "mission critical" system that they look elsewhere because Dell cannot be relied upon to fix broken systems in a timely manner.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
7 of 8 people found the following review helpful:
1.0 out of 5 stars
Over priced rip off., May 3, 2009
This review is from: Dell XPS M1330 Laptop - (Crimson Red) (Video Game)
I paid 2000 dollars when I custom built one of these systems from Dell's online store. At first the system running Vista home premium was great, fast and ran all the programs and games I could ever want. After about 3 months the wireless card began failing, dropping connections and then died altogether. So I purchased a D-link wireless adapter and my wireless was faster then it had ever been with the crappy Dell wireless mini card. At this time I really began to also notice the system starting to degrade in performance big time. I was running 64bit Vista and the 6gb ram wasn't even noticeable as it increased nothing and was a waste of money to add to this system. The XPS was now performing slower than my year old Gateway T series, and the XPS had dual core processor, 6gb ram, Nvidia video card, etc The boot up times got a lot longer too and it seems with the XPS that by just installing programs (even small ones) or games that the system got progressively slower even though it was built and paid for to handle it. The laptop gets extremely hot and unstable when playing games like Oblivion or even watching youtube which Im puzzled with. Also now when playing games and starting up the system crashes several times a week for no reason other than cheap unreliable hardware. Another extremely stupid, annoying feature of any dell notebook I have used (XPS, Inspirion, Latitude) is after ripping approx two cd's worth of music or burning two or three dvd/cd's or changing disc's the dvd rom slot loading drive stops working and goes missing from the my computer screen like you don't even have a dvd rom drive, how stupid is that. This laptop sucks. This will be my last Dell system as their 2000$ XPS or 500$ Inspirion or Latitude all have the same horrid performance and are nothing but the same cheap, unreliable garbage hardware with different housings.
Oh and as the above reviewer said Dell does not stand by their warranty. Here is the Dell Limited Warranty on their products and as you can read it covers basically nothing.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software
Non-Dell branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
Normal wear and tear
F-Dell.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
1 of 1 people found the following review helpful:
1.0 out of 5 stars
You don't get what you pay for, June 29, 2010
This review is from: Dell XPS M1330 Laptop - (Crimson Red) (Video Game)
When my last laptop crashed, I wanted a good and reliable one. This is not the one I should have bought. I've had problems with the CD drive from day one: disc doesn't get in position unless I tip laptop on it's side, gets boiling hot after burning a couple of CDs and won't work. Overall, it is a decent laptop, not a top of the line laptop worthy of the $1400 price-tag. For the love of God, don't buy any brand of laptop with "Windows Vista!" I believe I will try a Mac next time.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No