by Dell

Product Details

• ASIN: B000BRJYA4
• Average Customer Review: 2.0 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #13,381 in Computers & Accessories (See Top 100 in Computers & Accessories)
• Date first available at Amazon.com: October 14, 2005

Customer Reviews

Most Helpful Customer Reviews

9 of 11 people found the following review helpful:

5.0 out of 5 stars AWESOME, January 1, 2006

By 

someone "the fizzle" (earth) - See all my reviews

i got this laptop as a christmas present for school. the first day i got this computer i was totally impressed. the outside of the computer is beautiful with the white trim and silver. then i opened it and i love the power button. the keyboard is full sized, no small keys. just no num pad, which is usually never on laptops. i followed all the instructions and got my computer up and running. the wi-fi card was enabled and i was connected to the internet!!! i looked at the wireless connection and it was my neighbors. i still got my own router and am using that now. this computer is amazingly fast. all the bad reviews are nuts. you have to delete all temp files and temp internet files and cookies and run spyware and adware and virus checks. you cant just use the computer for internet and not expect to get adware or spyware. this is probably the best deal of a computer out there. i made the biggest mistake of getting a 64 meg vid card. i can only run games on the lowest setting. but using my xmas money im am gladly upgrading my card. :) buy this computer for a student, a desktop replacement, or for work. i am fully happy with this computer, heck im writing this review from it right now.

11 of 14 people found the following review helpful:

1.0 out of 5 stars Dell is UNETHICAL, February 9, 2006

By 

E. Lee - See all my reviews
(REAL NAME)   

Dell has unethical business practices. Out of the box, my laptop had problems, slow, crashing, programs hanging... After going back and forth with Dell, reinstalling the OS (twice, after I finally conviced Dell to send me the OS installation CD which is no longer included with your computer), the laptop was also diagnosed with a hard drive defect. At this point, I told Dell I wanted to simply return the computer and get my money back. The Dell rep. asked me to give them another chance and see if a hard drive replacement would fix the rest of the problems. Wanting to be reasonable, I agreed.

** Never was I told that there is only a 21-day return policy! **

The hard drive arrived and I swapped out the drives, restored the system, but it STILL had problems. At this point,I was extremely frustrated! So, I called Dell and said that was it, I gave it a shot and I just wanted to return it.

** But, because I tried to work with Dell to repair the laptop, I had exceeded the 21 days, and they REFUSED to give me a refund! (Unless I pay a 15% restocking fee!) **

Dell deliberately drags out the repair process to exceed the 21 days. Then, whether they fix it or not, whether it takes 1 more day or 1 more year to fix, you're stuck with it. I am not the only customer who has had this experience.

In all, I have spent an unbelievable amount of time on the phone with Dell. They jerk me around, shuffling me from department to department. They tell me they'll send me things, which they don't and then claim they never said. EVERY TIME I ask to speak to a manager, I'm put on hold for about 30-40 minutes (even though they say the wait is only 5-10 minutes), then after I'm on hold for that long, THEY HANG UP ON ME! Whenever someone gives me an extension that I can use to reach him/her directly, the extension turns out to be out of service! (And they always try to get away with giving you a 4 digit extension, which is useless - you need a 7 digit extension. Not that those have been useful either.)

I gave Dell almost $2000. They gave me never-ending dissatisfaction and frustration. I'll never give Dell another penny.

7 of 9 people found the following review helpful:

1.0 out of 5 stars Repair shop knows my name!, December 26, 2005

By 

Tribeca (New England) - See all my reviews

This laptop's hard drive was defective out of the box. It was replaced. Then the keys started popping off (I have them held on with bandaids now), now the CD-ROM drive won't read discs. The computer is 8 months old, and used for word processing and the internet. A total dog. Don't buy it. (sorry dogs, for insulting you!)