Customer Reviews

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(7)

 

 

i got this laptop as a christmas present for school. the first day i got this computer i was totally impressed. the outside of the computer is beautiful with the white trim and silver. then i opened it and i love the power button. the keyboard is full sized, no small keys. just no num pad, which is usually never on laptops. i followed all the instructions and got my computer up and running. the wi-fi card was enabled and i was connected to the internet!!! i looked at the wireless connection and it was my neighbors. i still got my own router and am using that now. this computer is amazingly fast. all the bad reviews are nuts. you have to delete all temp files and temp internet files and cookies and run spyware and adware and virus checks. you cant just use the computer for internet and not expect to get adware or spyware. this is probably the best deal of a computer out there. i made the biggest mistake of getting a 64 meg vid card. i can only run games on the lowest setting. but using my xmas money im am gladly upgrading my card. :) buy this computer for a student, a desktop replacement, or for work. i am fully happy with this computer, heck im writing this review from it right now.

Dell has unethical business practices. Out of the box, my laptop had problems, slow, crashing, programs hanging... After going back and forth with Dell, reinstalling the OS (twice, after I finally conviced Dell to send me the OS installation CD which is no longer included with your computer), the laptop was also diagnosed with a hard drive defect. At this point, I told Dell I wanted to simply return the computer and get my money back. The Dell rep. asked me to give them another chance and see if a hard drive replacement would fix the rest of the problems. Wanting to be reasonable, I agreed.

** Never was I told that there is only a 21-day return policy! **

The hard drive arrived and I swapped out the drives, restored the system, but it STILL had problems. At this point,I was extremely frustrated! So, I called Dell and said that was it, I gave it a shot and I just wanted to return it.

** But, because I tried to work with Dell to repair the laptop, I had exceeded the 21 days, and they REFUSED to give me a refund! (Unless I pay a 15% restocking fee!) **

Dell deliberately drags out the repair process to exceed the 21 days. Then, whether they fix it or not, whether it takes 1 more day or 1 more year to fix, you're stuck with it. I am not the only customer who has had this experience.

In all, I have spent an unbelievable amount of time on the phone with Dell. They jerk me around, shuffling me from department to department. They tell me they'll send me things, which they don't and then claim they never said. EVERY TIME I ask to speak to a manager, I'm put on hold for about 30-40 minutes (even though they say the wait is only 5-10 minutes), then after I'm on hold for that long, THEY HANG UP ON ME! Whenever someone gives me an extension that I can use to reach him/her directly, the extension turns out to be out of service! (And they always try to get away with giving you a 4 digit extension, which is useless - you need a 7 digit extension. Not that those have been useful either.)

I gave Dell almost $2000. They gave me never-ending dissatisfaction and frustration. I'll never give Dell another penny.

This laptop's hard drive was defective out of the box. It was replaced. Then the keys started popping off (I have them held on with bandaids now), now the CD-ROM drive won't read discs. The computer is 8 months old, and used for word processing and the internet. A total dog. Don't buy it. (sorry dogs, for insulting you!)

Dell laptops are failure prone. And no matter what level of service you pay for, they don't provide it. I paid for next business day on-site and after 8 days of them not fixing it, they stopped trying. Their products aren't the worst in the business but their support definitely is the worst in the industry.

This was my second Dell Laptop. My first dell laptop was a disaster. It started off good and it was everything I expected it to be. Fast. It had a good amount of space. And it was dependable. A couple of months down the line I began to realize something... the computer got slower. I'm not a downloader and use it strictly for school because I also have a desktop computer in which I use for downloading and games and some what. But after a while the laptop got so slow that it would take twenty to thirty minutes just to start up.

A year later I bought this computer and it waas everything I needed. Again, Dependable, fast, and a good trunk. But just in a couple of weeks the computer began to slow down. slow down to the point that it took me ten to twenty minutes just to start up the computer. I wiped the whole drive but when I started it up again, it felt as if it was going even slower.

My father also has a dell and he says its also slow no matter which one you get. I now have a gateway and will never get a Dell laptop again. Its slow, and independable. When trying to use it in class to take notes it took soo long to start up that the class would be over by the time it did.

If you are a student or business owner or member, look into if your school/company offers Dell EPP programs... you can save a couple hundred or thousand on a PC or notebook!!!

Ok... I've got an custom Inspiron 6000. As with ANY notebook, you're going to get what you pay for, and since notebooks are more expensive to begin with, you should be paying more.

Here's what mine has: WUVXGA screen, the best offered, 100GB hard drive, 1GB of ram, an independant Radeon 128MB graphics card, and a 2.0GHZ processor.

For any PC, you'll want more than the 'standard' 256MB of ram, 512 is good, 1024MB (1GB) is better. A seperate graphics card is good for gaming, and a bigger hard drive is better for everything (60 GB should be the smallest you consider).

Dell is a good brand name, and I researched all the top names and notebook reviews for several notebooks before deciding on this one.

PROS: Mid weight, not too light, not too heavy. Name brand. Customizable outer case. Customizable system. Great support. Google search Inspiron 6000, and you'll find several good reviews for this PC. Very sturdy PC. Durable, and high quality. Wireless capable and ready (if included in the specs of the notebook you're buying). Barely smaller than the XPS, but performs just as well. PC Geek approved!

Cons: The non-customized version doesn't offer enough for the average college student (thus I had to customize it). Heat...all notebooks will give off heat, and this one gets a little warm on the lap. Not burning or anything, just noticable.

Overall: Worth getting! There are other good brands out there, though the top name brands are better. Research your notebook. Look for discounts through your school or job.

Computer Geek approved!

Dell sold me a laptop that was incompatible with docking station and stand; replaced docking station and stand but still didn't work. Since this process took more than 21 days, Dell penalized me a 10% "restocking" fee and made me pay for shipping. Took a great deal of time to even get them to take the system back. Take my advice and stay away from Dell products.

I bought this computer as a home computer. Not really looking for a laptop but the price was right. It work for a month then the hard drive just died. I bought a bigger sized one and worked ok for a few months more. One day i came home from work (my mom had called and said that she needed to use it so i had let her) and the darn thing wouldn't turn on at all. My boyfriend who fixes computers all the time looked at it and said the motherboard was fried. What?!?!? I knew it was a used laptop but to work for less then a year and the thing die? I went a bought a ACER laptop for the same price brand new and haven't had any problems other then Vista drivers for it. Don't buy dell crappy crappy crappy parts and service.

6mo. and 1 week, the battery and cd drive died.

don't ever bother trying to work with dell, they either don't speak English or are just plain incompetent.

I have spent over 6K in hardware and software from dell and its been nothing but trouble. I'll be looking for a new supplier for my computing needs.

I need to know if your going to exchange the disk drive even the CDROM wont clip in at the unit and keeps falling out.