Most helpful critical review
17 of 17 people found the following review helpful
Delsey Degredation, Defect and Dismay
on November 17, 2012
I am dismayed by my two most recent Delsey purchases. This item, my latest, I bought to replace an earlier Delsey purchase that simply didn't last. I travel occasionally (domestically) for business (4-6 times/year) and (domestically and internationally) for pleasure (4-6 times/year). And, like many other travelers, I have learned from my most recent airline experiences that travelers often check their bags to their detriment -- poor bag handling and misplaced or lost luggage. Thus, I carry-on more than 90% of the time, packing lean in the process. Because my bags are seldom handled by anyone but me, I expect more longevity of my bags due to less wear and tear. Simply put, Delsey bags don't hold up. I have owned 3 Delsey, rolling carry-on bags in the last 10 years or so, and my wife has owned 2 Delsey bags. Our first two Delsey bags held up remarkably well, considering the low prices we paid for them. I wish that I could say the same for our last three bags. I have used my current bag -- this bag I am reviewing -- exactly 5 times since buying it in August 2012. I have traveled with it from Denver, CO to (1) Portland, OR, (2) San Francisco, CA, (3) Baltimore, MD, (4) Washington, DC and (5) Barcelona, Spain. After each trip, the bag has shown more wear and tear than I deem acceptable. The fabric is fraying throughout. The inner lining has ripped in two places. The rivets on the newly-designed handle are loose, and the fabric around the rivets is ripping and fraying around the eyelets. I feared this handle design change as soon as I bought the bag, and I have realized those fears. One major annoyance/defect I have observed since buying the bag is that the telescoping handle never extends the entire length the first time I release it from its locked position. Instead, the handle catches, mid telescope, such that I have to depress the thumb lock again in order to extend it fully. Because of this defect, I have dropped my bag several times during this extension process -- a handful of times in the jet way as I exit aircraft in the mad rush to deplane -- which, as you may imagine, causes walking collisions and delays as passengers stack up behind me upon exit of the cattle cars we all fly in today. Finally, my bag -- when fully packed but not zipper-expanded -- doesn't fit into the overhead storage of many common planes. Specifically, my bag is difficult to fit into Boeing 777 and 757 overhead storage, because the depth of the bins is too shallow to accommodate it. It does however fit into Airbus 300-series planes (Airbus 319s and 320s) which have deeper overhead storage bins. So, do not over pack this Delsey bag, especially by unzipping the expandable area, and expect your bag to fit into most overhead bins. It won't fit easily or sometimes at all. Also, don't put any items -- like your bagged liquids -- in the external pockets, unless you want to rip the pockets (pocket stitching and pocket zippers) on the front side of the bag or the rubber suitcase protectors from on the backside of the bag.