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Comment: This book has already been loved by someone else. It MIGHT have some wear and tear on the edges, have some markings in it, or be an ex-library book. Over-all it is still a good book at a great price! (if it is supposed to contain a CD or access code, that may be missing)
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The Deming Guide to Quality and Competitive Position Hardcover – January, 1987

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From the Publisher

A practical how-to guide to improving quality, productivity, and competitive position in any type of organization.


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Product Details

  • Hardcover: 192 pages
  • Publisher: Prentice Hall Trade; Underlining edition (January 1987)
  • Language: English
  • ISBN-10: 0131984411
  • ISBN-13: 978-0131984417
  • Product Dimensions: 1 x 6.5 x 9.5 inches
  • Shipping Weight: 1 pounds
  • Average Customer Review: 2.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,288,369 in Books (See Top 100 in Books)

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Format: Hardcover
"The Deming Guide to Quality and Competitive Position," by Howard S. and Shelly J. Gitlow represents yet another struggling attempt to explain Dr. W. Edwards Deming's theories and ideas. How the Japanese ever made it through the fine points of Dr. Deming's lectures is an historic wonderment. But perhaps they dismissed what they didn't understand as a product of poor translation and filled in the many blanks themselves to workably connect the dots. What the Gitlows share with Dr. Deming is a great understanding of statistical theory and its application and his vital lack of practical leadership experience so as to be able to translate this material into an effective motivational approach or method, which In my opinion is why Dr. Deming struggled for so long for recognition in the U.S. As it was not until 30 plus years (early 1980s) after Deming's profound influence on Japanese industry and in a time of competitive desperation that many American businessmen stood up and took notice. Though there are many valuable supervisory goals, such as "eliminate fear" or "never-ending improvement of quality," but no instruction or clue as to how to achieve these blissful states other than overly broad generalities. The "Guide" itself is at times almost condescending in its low level simplicity, and it is hard to believe that many of the interactive examples presented ever took place except in the authors' imagination. The overall gist of this book is to hire a practical statistician to help guide or improve your supervisory efforts and in this recommendation, depending on the nature of your business, I fully concur. I only write reviews of books which I have read in the course of my own research and which no one else has written a substantive review.Read more ›
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