This book presents each of Deming's 14 Points, offering analysis and explanations based on years of study with Dr. Deming. As a former senior executive at Ford, Scherkenbach offers his insight in guiding that company's drive to make the 14 Points part of corporate life.
FREE Two-Day Shipping for students on millions of items. Learn more |
Book Description
Editorial Reviews
Review
This book will supplement and enhance my own works and teaching. Mr. Scherkenbach's masterful understanding of a system, of a process, of a stable system, and of an unstable system are obvious and effective in his work as well as his teaching.
Mr. Scherkenbach exposes in a masterful way the inadequacy of zero defects. It is no longer sufficient just to meet specifications, no longer sufficient to have the customer not complain. It is necessary, for good business, to have customers that boase about your product or service, stay with you, and bring a friend for new business.
I cannot refrain from feeling satisfaction that Mr. Scherkenbach took all my courses at the Graduate School of Business Administration of the New York University over a period of years, and that I have had the pleasure to work with him and learn from him in the Ford Motor Company -- W. Edwards Deming, May 1986
From the Publisher
This is the first of Scherkenbach's own books. The book has gained world-wide acceptance since being published in 1986. More than 300,000 copies have been printed so far in English, French, Spanish, Portuguese, Romanian, and Chinese.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
8 of 8 people found the following review helpful:
3.0 out of 5 stars
Author has a newer book,
By A Customer
This review is from: Deming Route to Quality and Productivity: Road Maps and Roadblocks (Hardcover)
This book is a very good summary of The Fourteen Points, developed by W. Edwards Deming. However, William W. Scherkenbach has a newer book that actually comments on many portions of Deming's work and gives excellent information on how to implement these ideas in your company. The title of this newer book is "Deming's Road to Continual Improvement," published by SPC Press
1 of 2 people found the following review helpful:
4.0 out of 5 stars
Good Summary,
This review is from: Deming Route to Quality and Productivity: Road Maps and Roadblocks (Hardcover)
This was a good summary for busy managers. It covers the major ideas in a quick to read format.
Share your thoughts with other customers: Create your own review
|
|
What Other Items Do Customers Buy After Viewing This Item?
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
