Buy Used
Condition: Used: Acceptable
Comment: Book is in good condition, has some light wear. Ex-Library, this book may have a few library markings or may have no markings at all. Ships quickly with tracking number directly from Amazon warehouse, and is eligible for PRIME. 5 star customer service.
Access codes and supplements are not guaranteed with used items.
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Deming Vision: Spc/Tqm for Administrators Hardcover – September, 1992

ISBN-13: 978-0873891288 ISBN-10: 0873891287

Price: $6.99
7 New from $15.41 26 Used from $0.01
Amazon Price New from Used from
"Please retry"
$15.41 $0.01
Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

Get Up to 80% Back When You Sell Us Your Books

Hero Quick Promo
Today Only: Up to 80% Off Books from Best-Selling Series on Kindle
Discover a new series or continue reading your favorite. Learn more

Product Details

  • Hardcover: 209 pages
  • Publisher: Amer Society for Quality (September 1992)
  • Language: English
  • ISBN-10: 0873891287
  • ISBN-13: 978-0873891288
  • Product Dimensions: 0.8 x 6.2 x 9.2 inches
  • Shipping Weight: 1.2 pounds
  • Amazon Best Sellers Rank: #5,211,480 in Books (See Top 100 in Books)

Customer Reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star
Share your thoughts with other customers

More About the Author

Dr. Gary Fellers

Statistical Consultant's Vitae
Mission→Education→Books→Typical Jobs→Testimonials→Client List; 864-639-8004; (Cell: 864-508-2542)

Mission: Training and hands-on guidance, with great efficieny.

Dr. Gary Fellers is a statistical-applications consultant.

Education: PhD - applied statistics.


Statistical Process Control (SPC) for Continuous Processes
SPC for Practitioners
The Deming Vision
Why Things Go Wrong
Creativity for Leaders

Typical Jobs:All companies differ, so Dr. Fellers will not be a "hammer looking for a nail." Consider the three representative situations below - all related to the question, "What elusive issues impact you the most?"

1.A firm's cost-to-manufacture exceeds the industry norm, and they need to know what techniques might be available to move them to the next level. Yet, they do not want someone to sell them a $200,000 generic, one-fits-all training package. Our initial project: An overview training session - Title: Here's What's Out There.

2.A company has recurring customer complaints, and the resolutions seldom last. Earlier training either didn't take-root, or they did not (or do not) have time to "back-up and punt" - to train enough people too make sure a problem never reoccurs. Dr. Fellers gets for 3-5 days involved to help uncover the root causes. Large-scale, designed experiments might be the answer - especially if upstream variability interacts with downstream unpredictability. Or finding a more responsive quality sampling plan might enable issues to be prevented. Also, there might be a collection of process inputs that will eliminate the problem - one that multiple-regression data-mining can indentify. Other times, cultural issues holding-back progress can be identified. Many clients have recommended him to partners up-the-supply-chain.

3.Someone said knowledge is the only instrument of production not subject to diminishing returns. True or not, some factories want training, and then more training, so they can solve their own problems as they arise. We do all it all: a basic statistical-applications course, an advanced design-of-experiments (DOE) workshop, statistical approaches to process stabilization, SPC, problem-solving tools for ad hoc teams, six-sigma, etc. Customized instruction manuals provided.


Gary Sams: Manager of Training and Governmental Affairs, Green Bay Packaging,
Inc., Arkansas Kraft Div, 501-354-9279, 501-499-0164 (cell),
"Dr. Fellers taught us how to reduce process variability with statistics. A decade later we're still using his teachings. I do not believe I've seen a better instructor of complicated subjects. And he can elicit buy-in with his many success stories, and keep you entertained with an occasional joke. His being an engineer as well as a master statistician gives him an edge over his competitors. He chases cost savings like no one I've met - with the energy of a twenty year-old."

Dennis McElhannon: Quality Manager, Cryovac Films, Simpsonville, SC; 864-967-1557,
"This pretty much says it all: Ten years after he finished with our firm, I still call Gary when I have a tough quality issue requiring a quick solution, or when I have a statistics question. He helps for free. People with his level of applied and theoretical expertise are usually egg-heads, but Gary is 'one of the guys.' A true manufacturing guru! His training manuals are superb."

Bill McCoy: Pulp & Paper Manager, Green Bay Packaging, Inc., Arkansas Kraft Div, 501-208-3365,
"Our operators loved working with Gary. He has a way of getting "buy-in" from all the players. Also, his intuition about complicated, continuous processes is unparalleled."

Bill Bern: retired, 502-558-6553,
"In a corrugated box plant, warped sheets (board) coming off the corrugator is probably the biggest and most elusive problem. Gary's methods gave us a 35% reduction in warp, which resulted in a 15% decline in total-plant scrap. Other than him, few or no consultants have been able to apply statistical process control and improved operating strategies to eliminate this problem - or its many contributing factors. I've used him in about six turn-around situations over a ten-year period, and hope to do so again. He's seen it all!"

Dave Williams: retired & former Blue-Cross Blue-Shield manager,
"Dr. Fellers' approach: If it doesn't impact the bottom line within four months, let's find a new project. His diplomacy is remarkable. He provides the missing link."

Joe Count: Senior Consultant, BVM Consulting, 803-341-1465,
"NBC once aired a nationally televised show titled "NBC White Paper: If Japan Can Do It, Why Can't We?" The guru who was mostly credited with turning around Japan's economy, Edwards Deming, was the interviewee. He recommended that U.S. manufacturers hire a consulting quality-improvement statistician. He also advised them to call the Ford quality office for a list of fifteen. Dr. Gary Fellers' name was on that list. He later consulted with us at Kimberly-Clark and was always available to run our interdepartmental teams when we had a huge issue that needed quick attention. He customizes what others generalize. And he's a master diplomat."

Partial Client List

The group below forms a partial listing of the hundred or more locations where Dr. Fellers worked many days.

Kimberly-Clark, Beech Island, SC, & Jenks, OK; tissue & diapers
Peace River Pulp Mill (Daishowa-Marubeni), Peace River, Alberta, CANADA; bleached pulp

PQ Corporation, Augusta GA ; chemical producer (Spring 2010)

Lyphomed, Grand Island, NY; pharmaceuticals

Xerox, New York, NY ; copiers/customer service

Blue-Cross/Blue-Shield, Little Rock, AR ; health insurance

Smith & Nephew, Columbia, SC; duct tape

Green Bay Packaging, Morrilton, AR & Green Bay, WI; paper makers (fall 2010)

Hillerick & Bradsby, Louisville, KY; the Louisville Slugger baseball bat

Georgia Iron Works, Grovetown, GA; foundry

Green Bay Packaging, Fort Worth, TX & Cincinnati, OH; corrugated containers

W.C. Bradley Co, Columbus, GA; barbeque grilles

Owens-Corning, Aiken, SC; fiberglass insulation

Sonoco Products, Hartsville, SC; paper tubes and cones

Weyerhaeuser Corp boxplants: Cedar Rapids, IA; St. Joseph, MO; Manitowoc, WI; Rockford, IL; Three Rivers, MI; Omaha, NE; Portland, ME; St. Paul, MN; Rochester, NY; White Bear Lake, MN; Amarillo, TX; Valiant, OK; Eugene, OR; Butler, IN; Warren, MI

Thermal Dynamics (formerly Babcox & Wilcox) , Augusta, GA; furnace ceramic insulation

Proctor & Gamble, Augusta, GA; detergent

Monsanto, Augusta, GA; phosphate

Torrington Bearings, Sylvania, GA

Container Corp of America (Now CCA/Smurfit), Shelby, NC; corrugated containers

Lockheed, Burbank, CA; missile components & aircraft

International Paper, El Paso, TX, McAllen, TX, and Dallas, TX; corrugated containers

Container Corp of America (Now CCA/Smurfit), Greensboro, NC; cartons

Murray Biscuit, Augusta, GA; cookies

Englehard, Sandersville, GA; kaolin mining & processing

DSM Chemicals, Augusta, GA; chemical producer

Cryovac (Sealed Air), Simpsonville, SC; food-wrap films

Virkler Corp, Charlotte, NC; chemicals

Inland-Rome, Rome, GA; paper maker

Temple-Inland, Silsby, TX; fine papers

Amercord, Lupton City, GA; steel tire cord

Davey Co, Dowingtown, PA; book backings . . .