Demystifying ISO 9001: 2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version (2nd Edition) [Paperback]

Gerard W. Paradis (Author), John R. Trubiano (Author)

Book Description

ISBN-10: 0130620467 | ISBN-13: 978-0130620460 | Publication Date: September 29, 2001 | Edition: 2

Now there's an easy-to-understand, easy-to-use book for everyone involved with ISO 9001:2000 certification or recertification. Using proven Information Mapping techniques, Demystifying ISO 9001:2000 streamlines every certification task, enhancing business value and reducing the risk of failure. It includes in-depth coverage of Management Responsibility and other new requirements and presents breakthrough solutions for managing documentation - the #1 cause of audit failure.

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From the Inside Flap

Introduction

In March of 1993, Team ISO of Information Mapping, Inc., published the first edition of Demystifying ISO 9000: Information Mapping's Guide to the ISO 9000 Standards. The book's aim was to help readers better understand the five basic ISO 9000 Standards. It was also meant to provide a proven path forward to certification to one of the three ISO 9000 Quality System Models (ISO 9001, 9002, or 9003).

The response to the guide has been overwhelmingly positive. Demystifying ISO 9000: Information Mapping's Guide to the ISO 9000 Standards became an instant best-seller and the reviews came in raving about the usability of the text. Over 100 organizations purchased multiple copies and distributed them to their ISO coordination teams.

The 1994 version

The 1994 version of Demystifying ISO 9000: Information Mapping's Guide to the ISO 9000 Standards was created to respond to customer demands and to parallel the revisions to the ISO 9000 Standards published on July 1, 1994.

In addition to covering the changes in the Standard in 1994, this guide was totally revised and now includes chapters on

planning,gap analysis,corrective action, document structure,document and records control, andcertification preparation.Information Mapping and ISO

The idea for using the principles of Information Mapping to document quality systems for conformance to the ISO 9000 Standards evolved from a series of seminars held by Information Mapping, Inc., for quality assurance personnel at Eastman Kodak Company starting in 1991. The foundation for these first quality documentation seminars was the Information Mapping course, Developing Procedures, Policies and Documentation, first developed by Robert Horn in 1977. Since 1991, Information Mapping, Inc., has worked to improve quality system documentation at a number of other organizations and to expand the quality system content of seminars for those seeking ISO 9000 certification.

Using this guide

This document is to be used in conjunction with, not as a substitute for, the ISO 9001 International Standard Model for Quality Assurance in Design/Development, Production, Installation, and Servicing.

The ISO 9000 series of Standards is published in the United States as the American National Standards Institute/American Society for Quality Control Q9000 Series.

Use a registered agency

This document provides interpreted information of the ISO 9000 Standard. If your organization is seeking certification for compliance with the ISO 9000 Standards, contact an auditor accredited by a registered agency.

Thanks

We wish to acknowledge the help of many people:

The core, original membership of Team ISO at Information Mapping, including Dan Morgan, Steve Gousie, and Kathy Fast.Terrance Johnston of Eastman Kodak Company, whose sponsorship made the initial series of Information Mapping for ISO 9000 possible.Andrew Strawhand of Andrew Strawhand Associates for his review and suggestions on "opportunities for improvement" in the initial draft of the first edition.James DiNitto for countless recommendations in this second edition.

In addition, we would like to thank many on the staff of Information Mapping, Inc., for their help in ensuring that this document conforms to the principles of the Information Mapping methodology.

We are also grateful to the many attendees of our ISO 9000 documentation seminars who have continued to add their ideas to this effort.

Special thanks

We want to give special thanks to Anne Brown, who researched, edited, and revised this version. Her high level of editing skill, creativity, and hard work is evident in the pages that follow. There would be no book without Anne's contribution.

- Gerard W. Paradis
- Fen Small 0201634902P04062001 --This text refers to an alternate Paperback edition.

From the Back Cover

Get ISO 9001:2000 certified/recertified fast! Practical, usable techniques—proven in over 20 countries!

• Achieve ISO 9001:2000 certification or transition from ISO 9001:1994—quickly, efficiently, and cost-effectively!
• Proven Information Mapping method streamlines the entire certification process
• Includes breakthrough solutions for creating and managing documentation — the #1 cause of audit failure
• The best-selling ISO 9001 certification guide—totally revised for ISO 9001:2000

The new ISO 9001:2000 standard can transform quality into a powerful business advantage—but it presents major challenges for companies seeking certification, and for more than 340,000 companies who must transition under the new requirements. Now, there's an easy-to-understand, easy-to-use book for everyone involved with ISO 9001:2000 certification or recertification. Demystifying ISO 9001:2000 draws upon proven Information Mapping techniques to streamline every certification task, enhance business value, and dramatically reduce the risk of failure. Coverage includes:

• Understanding the key changes in ISO 9001 certification—including ISO 9001:2000's unprecedented focus on process
• Meeting ISO 9001:2000's new management responsibility requirements
• Addressing resource management and product realization requirements
• Defining measurable objectives and permissible exclusions
• Corrective action
• Understanding the ISO 9001:2000 transition process

Drawing on seminars taught in over twenty countries, Demystifying ISO 9001:2000 introduces breakthrough solutions for developing and managing documentation—tasks that represent 41 percent of all time invested in certification, and accounts for 47 percent of all audit failures.

If you want to gain ISO 9001:2000 certification quickly and cost-effectively—and achieve the business goals you've set for it—you won't find a more valuable guide.

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Product Details

• Paperback: 192 pages
• Publisher: Prentice Hall; 2 edition (September 29, 2001)
• Language: English
• ISBN-10: 0130620467
• ISBN-13: 978-0130620460
• Product Dimensions: 9 x 6.2 x 0.4 inches
• Shipping Weight: 9.4 ounces (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,377,618 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

6 of 6 people found the following review helpful:

5.0 out of 5 stars Wonderful intro & unique approach to documentation, March 26, 2002

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: Demystifying ISO 9001: 2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version (2nd Edition) (Paperback)

I like this book for two reasons: (1) it steps you through what it takes to implement a quality system based on ISO 9001:2000, and (2) it shows how to develop your quality manual and documentation using Information Mapping techniques.

First, the approach to ISO 9001:2000. The author clearly explains what ISO 9001 is and what to expect in the certification process. If you're new to ISO 9001 (or 9002 or 9003) then the comparison in Chapter 2 between the 1994 and 2000 versions can be safely skipped, but if your organization is already certified, or wish to move from 9002 or 9003 to 9001, then the explanation of the differences is extremely helpful. Chapters 3 through 8 are standard fare that you would expect to find in any book about ISO 9000-series. What sets this book apart is the clear writing and ease of finding information. If you've read other books on the subject you know how dry they can be. This book is as lively as the subject matter permits (believe me, *any* book on the subject is going to be ponderous reading).

Chapter 9, Transition Planning, stands out as among the most valuable in the book (or any book about ISO 9000 in my opinion) because it covers the make-of-break issues for achieving certification. As an Information Mapping practitioner I especially liked the discussion of documentation considerations. I've long been convinced that Information Mapping and quality documentation should be integrated. With respect to ISO 9001 there has been much reluctance on the part of companies pursuing registration to stray from the rather ugly standard format of quality documentation. I hope this book changes that because the approach that the author proposes will add value to the quality manual by making it easy to read by all levels in your company, while keeping it 'assessor friendly' for certification and re-certification purposes.

3 of 3 people found the following review helpful:

1.0 out of 5 stars Keep Looking, October 7, 2002

By 

"dougpl" (Dallas, TX USA) - See all my reviews

This review is from: Demystifying ISO 9001: 2000: Information Mapping's Guide to the ISO 9001 Standard, 2000 Version (2nd Edition) (Paperback)

This book is extremely long on what, but strangely short on how. So if your aim is to learn about ISO 9001:2000, by all means, this is the book for you. But if you're interested in implementation, keep looking.