Most helpful critical review
119 of 143 people found the following review helpful
Just a bad experience..........
on February 3, 2012
I had actually bought this unit to replace a similar Pioneer model, (lightning had fried the HDMI inputs *sigh*) I went ahead and purchased one based on the reviews here.
Let me start by saying that I am not one of those reviewers who give terrible ratings because the unit came late or was scratched or I felt shafted for some other dumb reason, when reviews should be about the products. I also wish to add I have a little experience and am not a total airhead when it comes to these things, having installed/connected loads of Flat screens on walls and run basic setups for friends and family.
This review is about MY experience and I am guessing that I must be in the minority based on the other reviews here, this is actually the 1st time that a well reviewed product that I have purchased has let me down.
I have an older Panasonic 42" viera plasma 720p and am using a basic LG BluRay player, despite all my attempts I just cannot get a picture from the receiver, plug in the player directly into the TV and it works great, the receiver is getting the signal from the player because I can see it on the front display as it flashes PCM/HDMI but no output, have tried different cables everything!!.
after calling Denon customer service I got some helpful advice and they admitted it could be a "handshake" problem between the TV and the receiver. At this point i was not even going to post a bad review as these things happen and even though its SUPPOSED to work I have read there are compatibility issues with HDMI 1.3, 1.3a, 1.4 etc etc. its ironic that the customer service rep said this is there #1 problem with HDMI/compatibility.
He suggested as workaround, plug the Bluray player directly into the TV and get my audio via the Coaxial *ding* great Idea!!, which is what I did and now could not get any sound *sob*, ok another call to the helpful people at Denon Customer service and he suggested that maybe the Bluray player could not output two digital signals at once?...what do I know?.
Ok, so I got fed up and went the tried and trusted route and just plugged in the two analog L/R RCA cables from the player into the receiver into the SAT/CAB input and of course voila!!...it worked.
Now to all you audiophiles out there its just a temp fix I know I know I will not get anywhere near the 5.1/DTS/Dolby etc etc, so I settled into watch my new Bluray of "Bullitt" and all was as well as could be expected from my analog set up, about 90mins into the movie (reason for 1 star rating) *POP* and the red light flashed on the receiver and all the lights went out...*sigh*, turned it off and on and it was fine for about 15mins more then *pop* again and off it went.
From my experience this usually happens when a unit overheats, I have the unit on a shelf by itself with a 8" clearance on Top for ventilation + I was hardly driving it hard, please note that my previous Technics & Pioneer receivers were both kept in exactly the same spots with no overheating problems whatsoever and TBH, even poorly ventilated setups (You've seen them where the person has a Wii, Cablebox, DVD player, tuner, receiver etc all stacked on top of one another in a cabinet with a glass front) it usually takes more than 3/4 of a movie and average volume to suffer an overheat shutdown problem.
Like I say it looks like I got a lemon, these things happen ...but felt it fair to share my experience.