A hygiene department that offers nothing beyond tooth cleaning is neither productive nor profitable. For a hygiene department to become "the pulse of the practice," it has to generate quality dentistry that is far beyond the traditional scope -- and ahead of its competition. This book shows how to breathe new life into "the pulse of the practice" by motivating dental team members to create an environment that increases the hygiene department's production as much as 50% per month, boosts the number of hygiene appointments beyond your most optimistic estimates, and improves acceptance percentages for the entire practice. By reading this book you will: understand how empowering the dental hygiene department can positively impact production; discover optimal strategies for creating or improving a dental hygiene department through staffing, marketing, customer service, and ethics; develop creative strategies for resolving problems and concerns ranging from non-compliant patients and under-developed facility design to ineffective case presentation.
Cindy McKane-Wagester, RDH, MBA is a registered dental hygienist whose diverse professional activities reflect an avid interest in all aspects of health care professions. Cindy graduated from The University of Maryland Dental Hygiene School and has practiced for over 25 years. Along with practicing hygiene in private and hospital facilities, she has also served as clinical team member of the Community College of Baltimore, a part-time Public Health Hygienist for the Baltimore City Health Department where she developed and implemented a K-3 program, developed and implemented several curriculums for the Baltimore City Empowerment Community, University of Maryland Dental School, John Hopkins University and Prism Dental Partners. Cindy's professional accomplishments have been recognized in Who's Who in Executives and Professionals and in 1999 she received the Distinguished Alumnus Award from the University of Maryland Dental School. She is a member in good standing of the American Dental Hygiene Association and a strategic partner with the Maryland State Dental Association and the Maryland Academy of General Dentistry. Cindy is frequently invited to speak at professional conferences and seminars and was recently awarded the 2008 Practice Management Consultant of the year at the Annual Crown Council event in Nashville Tenn. Over the last 6 years Cindy has published five books for use within all health care practices to better develop the people who serve and the protocols the people use. She also has developed dental service models for numerous nursing home and independent facilities, engineering the models from her personal experiences co-caring for her father who battled the disease Alzheimer's for 10 years and succumbed to the disease in 2008. Cindy lives in Woodsboro MD with her husband Ken and Daughter Ashley.
Cindy Motto is...'Become the Best and Give Back!'
