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Dental Reception and Practice Management [Paperback]

Glenys Bridges (Author)
1.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

1405138882 978-1405138888 February 13, 2007 1
Dental Reception and Practice Management is the dental office administrator's essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry.

Dental reception and Practice Management covers a range of key skills and knowledge within three sections: 'Overview of Dental Care Administration', 'Front of House Skills and Planning' and 'Managing Dental Services'; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.

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Dental Reception and Practice Management + Guide to Dental Front Office Administration + Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry
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Editorial Reviews

Review

"The book provides a vast amount of information in a lot of detail on aspects of personal as well as work life. Although not a crucial read for British undergraduates, it would be useful for any dentist seeking further knowledge on setting up a practice, or who has an interest in management." (British Dental Journal, 10 December 2010)

Book Description

This book is a comprehensive resource dedicated to dental receptionists and practice managers. It is written by a leading trainer in the field who provides valuable coverage of both spheres of work.The book is designed to be both a reference to new dental administrators, from training to their first day in the dental team, as well as being a valuable reference source to expand and underpin the existing knowledge of experienced receptionists and practice managers. In particular, the book highlights best practice and signposts emerging aspects of the roles available to dental receptionists and practice managers.

Product Details

  • Paperback: 232 pages
  • Publisher: Wiley-Blackwell; 1 edition (February 13, 2007)
  • Language: English
  • ISBN-10: 1405138882
  • ISBN-13: 978-1405138888
  • Product Dimensions: 6.9 x 0.6 x 9.7 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #200,297 in Books (See Top 100 in Books)

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4 of 4 people found the following review helpful:
1.0 out of 5 stars Disappointed, July 13, 2009
This review is from: Dental Reception and Practice Management (Paperback)
I didnt realize that this book is from the UK, doesnt deal with any local (US) laws and such, even calls dental assistants dental nurse. So pretty much this $60 book was useless to me.
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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
tactical management process, dental employers, dental care professionals, dental therapists, dental team, dental trade, dental nurses, general dental practice, dental receptionists, quality dental care, dental professionals, dental community, telephone protocols, tooth tissue, working instructions, treatment appointments, practice premises, treatment fees, booking appointments, communication chain, biting surface, care coordinator, dental needs, practice manager, reception staff
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Clinical Governance, British Dental, General Dental Council, Dentists Act, Department of Health, National Health Service, Microsoft Word, Primary Care Trusts, Dental Practice Board, Freedom of Information Act, Good Practice Scheme, Work Act, Dental Complaints Service, Universal Infection Control, Work Regulations
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