The Design of Everyday Things [Kindle Edition]

Don Norman (Author)

Editorial Reviews

Amazon.com Review

Anyone who designs anything to be used by humans--from physical objects to computer programs to conceptual tools--must read this book, and it is an equally tremendous read for anyone who has to use anything created by another human. It could forever change how you experience and interact with your physical surroundings, open your eyes to the perversity of bad design and the desirability of good design, and raise your expectations about how things should be designed.

From Library Journal

Anybody who has ever complained that "they don't make things like they used to" will immediately connect with this book. Norman's thesis is that when designers fail to understand the processes by which devices work, they create unworkable technology. Director of the Institute for Cognitive Sciences at University of California, San Diego, the author examines the psychological processes needed in operating and comprehending devices. Examples include doors you don't know whether to push or pull and VCRs you can't figure out how to program. Written in a readable, anecdotal, sometimes breezy style, the book's scholarly sophistication is almost transparent. Gregg Sapp, Idaho State Univ. Lib., Pocatello
Copyright 1988 Reed Business Information, Inc.

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Product Details

• Format: Kindle Edition
• File Size: 2740 KB
• Publisher: Basic Books (September 19, 2002)
• Sold by: Amazon Digital Services
• Language: English
• ASIN: B003KVKYAM
• Text-to-Speech: Enabled
• Average Customer Review: 4.1 out of 5 stars  See all reviews (187 customer reviews)
• Amazon Best Sellers Rank: #10,604 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • #1 in Kindle Store > Kindle eBooks > Nonfiction > Professional & Technical > Engineering > Industrial, Manufacturing & Operational Systems > Industrial Design
  • #76 in Kindle Store > Kindle eBooks > Nonfiction > Psychology & Counseling
  • #83 in Books > Professional & Technical > Engineering

More About the Author

Don Norman is a voyeur, always watching, always on the lookout for some common-day occurrence that everyone else takes for granted but that when examined, yields insight into the human condition. (If you are rushing to catch a train, how do you know if you got to the station on time? Empty platform? You probably are too late. People milling about, looking at their watches,peering down the tracks? Probably OK. Who needs technology when people are so informative, even if as an accidental byproduct of their activities.

Business Week has named him one of "the world's most influential designers," the influence from his books, essasys, courses and students, lectures, and consulting.

He takes special delight in the interaction of people and technology. "Turn signals are the facial expressions of automobiles" is the title of his book of essays, which illustrates his philosophy. (Not one of his most popular books, alas. Too quirky even for fans.)

He keeps complaining that he is too busy, as he adds on even more activities. He likes to say that he spends half his time as co-director of Northwestern University's MMM program, the dual degree MBA + Engineering program that emphasizes design and operations, half with the Nielsen Norman group, half writing, and the remaining half serving on advisory boards, such as the editorial advisory board of Encyclopedia Britannica and the Industrial Design Department of Korea's Advanced Institute of Science and Technology (KAIST), where he is Distinguished Visiting Professor.

He is a fellow of many organizations and former lots of things, including VP at Apple Computer and even President of a startup. He has honorary degrees from the University of Padova (Italy) and the Technical University Delft (the Netherlands). He was awarded the Benjamin Franklin medal in Computer and Cognitive Science. He is known for his books "The Design of Everyday Things," "Emotional Design," and "The Design of Future Things," but he is most proud of his students,, now all over the world, who put into practice his human-centered design philosophy. He is now finishing the book "Sociable Design: How to Manage Complexity," to be published by MIT Press in Fall 2010. He lives at www.jnd.org, where you can find chapters from his books and loads of essays.

Customer Reviews

Most Helpful Customer Reviews

73 of 75 people found the following review helpful:

5.0 out of 5 stars Excellent, a seminal work of design psychology, August 4, 2000

By 

Michael F. Maddox - See all my reviews

This review is from: The Design of Everyday Things (Paperback)

Although this book is a product of the 1980's, its essential premise is not dated nor obsolete. Dr. Norman vividly illustrates the good and bad of design, and provides an excellent guidebook for the understanding of basic user-centric design in products, fixtures, software, and the everyday things that make up our world.

I highly recommend this book for anyone interested in the design and creation of software, architecture, or consumer products. You will find some dated, quaint information within its pages, such as the descriptions of the "computer notepad" and hypertext (both of which came to fruition with Palm Computers and the Web), but, as a whole, the book is a collection of relevant, interesting material. It is an excellent starting point for the study of design.

For those interested in additional study on software and user interface design (programmers, such as I), I recommend Alan Cooper's books on user interface design, and ANY of Jakob Nielsen's books. In addition, the Edward Tufte trilogy on visual representations is extremely good, although not software-specific.

80 of 85 people found the following review helpful:

5.0 out of 5 stars Design for everyday Human Behavior, September 12, 2002

By 

Jeffrey Sauro (Denver, CO United States) - See all my reviews

This review is from: The Design of Everyday Things (Paperback)

This is one of the seminal works in the field of User Centered Design. Norman wrote this book well before the Windows operating system was as familiar as the Golden Arches--which only reinforces the idea that certain basic usability principles transcend all forms of objects--from glass doors to Windows Explorer.

Norman does a great job of describing why and how we successfully and unsuccessfully use everyday objects with relevant anecdotes. His stories are usually accompanied with lists of principles that explain good design and account for human behavior. For example, the fundamental principals of designing for people are to: Provide a good conceptual model, make controls visible and to constantly provide feedback to the user.

So how does one employ good user-centered design? Norman recapitulates his points at the end of the book by listing the seven UCD principles for transforming difficult tasks into easy ones:
1. Use both knowledge in the world and in the head

2. Simplify the structure of tasks
3. Make things visible
4. Get the mappings right
5. Exploit the powers of constraints-Natural & Artificial
6. Design for Error
7. When all else fails, standardize

It's mandatory reading for any usability software engineer but also an interesting and well written book for anyone who's ever pushed a "pull door" or scalded themselves in the shower (which is all of us).

54 of 57 people found the following review helpful:

5.0 out of 5 stars The difference between designers and users, May 9, 2000

By 

frumiousb "frumiousb" (Amsterdam, the Netherlands) - See all my reviews
(VINE VOICE)    (TOP 500 REVIEWER)   

This review is from: The Design of Everyday Things (Paperback)

Let me start by acknowledging that the book is not perfect. The end notes are annoying and Norman can have a tendancy to ramble and I guess that not everyone would find that charming. However, I assert that the strengths of the book more than make up for its weaknesses-- it is an important book, and one that anyone engaged in designing things for other people should read.

The central point is simple-- the needs of the user are different from the needs of the designer. The designer might want everyone's actions with his system to be precise, the user might need to have a "good enough" range of precision approximation. The designer wants to make the knobs the same so they look good together, the user wants to be able to tell quickly which knob applies to which function. It's a basic concept that can't (particularly on the Internet today) be repeated often enough.

Norman looks at the kinds of errors people make in usage and discusses how designers can plan to prevent these kind of errors. He discusses some of the basic things that users find valuable and walks the reader through some classic (and often funny, because so recognizable) design errors.

The writing is clean and (with the exception of the aforementioned rambling) very clear. Norman's voice is full of humor and a real passion for the subject, and that voice is conveyed very well by the book.