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7 of 12 people found the following review helpful:
3.0 out of 5 stars
satisfactory book,
By Manasi Telang (India) - See all my reviews
This review is from: Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing (CMP Books) (Paperback)
This book describes the feasibility and the staffing issues well. The outsoucing concepts are also well defined and can act as good guidelines.
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Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing, and Outsourcing (CMP Books) by Brendan B. Read (Paperback - Dec. 2000)
Used & New from: $0.49
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