Review
"A comprehensive, practical, easily used manual for Organization Effectiveness Practitioners, as well as enlightened managers/leaders. Application of his work should contribute significantly to the enhanced effectiveness of any complex organization--public, private, regional or global." —Dick Wintermantel, vice president and director, Organization and Management Effectiveness, Motorola
From the Inside Flap
"From Training to Performance in the 21st Century" is a series sponsored by the National Society for Performance and Instruction (NSPI) which provides valuable how-to resources to help trainers, human resource professionals, and human performance technologists improve performance in the workplace. This book is part of a two-volume set, Redesigning Work Processes, which is a comprehensive tool kit for reengineering key work processes, whether within one work group or across functions. The set shows how to identify, describe, analyze, and redesign processes to increase corporate competitiveness and enhance human performance.Merely cutting costs and reducing staff is not enough for any business that wants to stay competitive and achieve superior customer satisfaction. Many organizations now realize that to reap the full benefits of what large-scale reengineering has promised, a systematic approach to the design and integration of all functional business processes is the critical next step. But how does process design actually occur? What steps are required to create and implement a reengineering effort that sustains improved performance?Designing Cross-Functional Business Processes offers a comprehensive set of practical tools to lead novice and veteran practitioners alike through the complexities of business process design. Whether fundamental or incremental changes are required, this hands-on tool kit integrates systems theory, economics, and psychology to provide the detailed procedures, checklists, data-analysis worksheets, and other resources essential to identity, analyze, and design processes that improve organization and human performance. Author Bernard Johann presents a step-by-step approach that demonstrates how trainers, performance technologists, consultants, managers, and design team members can integrate and streamline efforts among marketing, engineering, fulfillment, or any other functional department to create business processes that are efficient.
