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2 of 2 people found the following review helpful:
5.0 out of 5 stars Outstanding Practitioner's Guide, February 20, 2002
By A Customer
This review is from: Designing Electronic Performance Support Tools: Improving Workplace Performance With Hypertext, Hypermedia and Multimedia (Paperback)
This is one of the nmost readable treatments of the subect of EPSS I've come across. Designed as a practitioner's guide, it also provides an introduction for business executives and decision-makers to orient them to what EPSS can, and cannot be expected to accomplish.

All fundamental technologies of EPSS are describe in plain English, followed by implications for instructional designers and performance technologists who will be defining functionality, information architecture, navigational and interface designs and assessment of applications. Sample code and design templates, along with over 3-dozen planning and implementation job-aids, and a side-by-side comparison of development tools and technologies make this an invaluable addition to one's library.

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