Customer Reviews

Designing the User Interface: Strategies for Effective Human-Computer Interaction

5 star:		(14)
4 star:		(3)
3 star:		(1)
2 star:		(4)
1 star:		(1)

 

 

This is the third edition of an unavoidable book for anybody involved with human computer interaction (this should include librarians like me who are command-line impaired and completely intolerant of faulty human factors design as well as the techie types who sometimes tolerate "cool" but ill designed interfaces) directly or indirectly, as a end user or a design participant.

The only major problem with it is that it is a textbook, written to fit into a given number of pages. This means, alas, that a lot of good stuff from the second edition had to be taken out to fit in new stuff. So, one solution is to buy both the third and the second editions, and while you are at it get your hands on his "Sparks of innovation" which is most interesting despite its old age. The sections on touchscreens are incomparable, to give but one example. Another solution is to get Shneiderman to write a real big fat book on HCI!

There are enough textbooks or collected readings available for all the courses. There are also so many web design books around that sometimes I want to scream ENOUGH! What is missing is a recent reference book and an introductory text. I wish Shneiderman would delay the fourth edition for a few more years and get a _real_ HCI introduction and reference out.

In the meantime, this third edition is the next best thing, but it has to be coupled with "Sparks of innovation", Don Norman's books, Jakob Nielsen's books, and a dash of Tognazzini, Tufte, and Tex Avery.

I'm using this book in one of my college courses in a computer science master's program. This is my third master's degree, so I've been through a lot of books.

This book ranks among the worst books I've ever come across for any purpose.

While the book itself is a beautiful production, no doubt the publisher/editor put significant work into preparing the book, the main purpose, transmitting information on designing user interfaces to the reader, falls flat. It gets two stars for the work the publisher put into it.

The author apparently didn't pick up that a book is a user interface too.

Is it a reference book? Well, when I try to use it this way, I must search for up to 15 or twenty minutes, either to find many references to the topic, or in order to realize the topic isn't covered. So I grade it poor for reference. Also, most topics are so scattered, you would have to read the book through several times to gain the information required, but the book is so unreadable, that you'll never get to this point.

Is it a literature review? One could easily confuse the book for this as there are hundreds of references to various papers and publications all through the book. Several chapters are written in such a style that it goes from a paragraph from one paper, into a paragraph from another and so on (check out p. 128 for example, or p. 389, or randomly open to nearly any page). By reading any chapter completely you are left with a melange of disparate and unconnected thoughts about many different aspects of user interfaces, most that have nothing much to do with design or with one another. Here the author must be trying to soothe his own insecurity that he has enough knowledge to write a book about UI. Unfortunately, while I believe the author has ample knowledge, he lacks ability in conveying information to a reader.

Is it a text book? Only if the goal is to steer the reader away with the belief that designing user interfaces is too difficult for anyone except the author, who you should hire for consulting, or for others who have read through hundreds of papers. It's not even good to go to sleep by, because you just get upset reading it due to the poor and illogical layout.

Is it a book to introduce you to design tools? No! There is a chapter titled, "Software Tools" but it tries to cover everything briefly, but ends up covering nothing in enough detail to allow you to make a decision on which tool would fill your needs.

The book just disgusts me. It is hard to read even two or three pages in a row because the author's writing style is so cryptic. Yet in other places it just plain wastes your time, for instance in describing what a menu is for ... from p. 237, "The primary goal for menu, form-fillin, and dialog-box designers is to create sensible, comprehensible, memorable, and convenient organization relevant to the user's tasks." WELL DUH!

That bit of the text is indicative of the whole book, only it's probably a little easier to read than most sentences. Here is another snippet from p. 389, Ch. 11 Presentation Styles: "In a study of 12 telephone operators, Springer (1987) found that supressing the presentation of redundant family names in a directory-assistance listing reduced target-location time by 0.8 seconds."

Hey, I'd like to believe the author isn't stupid, but the whole chapter is filled with jibberish like that, and it doesn't have much to do with presenation style. The whole book is just like that. It's worthless.

I realize every time I pick up this book, I'm about to waste my time, but I hope I haven't wasted your time with this review.

A text search of Amazon.com using `User Interface' returns this book as the first choice. So I bought it. I also thought Schneiderman would be a good case study because people who bought his book also bought Jakob Nielsen's Usability Engineering. I just hoped after 638 pages I wouldn't be left with the conclusion, "I like top navigation and left-side navigation."

This book is presented as a textbook and some people may have a problem with this approach. The fact is most of the people studying User Interface are PhDs and they need to sell these things to their students so they can continue making their bar tab in the faculty lounge.

`Designing the User Interface' covers as much human-computer interaction as you could hope to fit in a textbook. You may be left wondering why anyone would bother writing a book about the same subject again. It's already covered. Unfortunately, most of the textbook will be too `academic' for our purposes. If you want to know about computer science, psychology, information science, business systems, education technology, communications arts, media studies, technical writing, research agendas, you'll find it. But just flip to the obvious throw-in Chapter 16, titled: hypermedia and the worldwide web on page 551. That's what I did. In fact, the other obvious throw-in titled `Afterward' has some great sections such as `Ten Plagues of the Information Age' and `Between Hope and Fear.' Shneiderman waxes philosophical here on the big picture of human-computer interaction. He covers subjects such as universal access, fear of technology, professional responsibilities, alienation, unemployment and displacement.

My personal viewpoint is that text is much a part of user interface as graphics and navigation. Unclear text makes it just as hard for a user to interpret a site as mauve navigation buttons on a brown background. So why do User Interface experts present sentences such as:

"In the last 40 years, the cathode ray tube (CRT), often called the visual display unit (VDU) or tube (VDT), has emerged as an alternate medium for presenting text, but researchers have only begun the long process of optimization (Cakir et al., 1980; Grandjean and Vigliani, 1982; Heines, 1984; Helander, 1987; Hansen and Haas, 1988; Oborne and Holton, 1988, Creed and Newstead, 1988, Horton, 1990) to meet user needs." (Page 412)?

Yikers! That's hard to read. Where's the usability in that sentence?

Schneiderman takes an obvious academic approach to Chapter 16. He starts off with the history of the web going back to the 1940s. Don't ask. Then we learn what hypertext is. I think we know where this is going. There is, however, a great photo of Sophia Loren wearing a bathing suit circa. 1955.

He analyzes task-oriented and metaphor-oriented design. This is a good thing because we seem hooked on metaphors without looking at tasks. Perhaps tasks are obvious to us. Maybe task-oriented design means usability But then you have to bring in intuitive response and that opens a whole can of worms.

The pages between 575 and 579 cover general design themes such as clustering, sequencing, navigation and usability testing. They're probably the five most important pages in the book.

Another good section of the book is chapter four. It covers user acceptance testing and offers a great sample assessment survey on page 136. I'd be very interested in running this survey on some of our sites as a test.

I don't want to say the rest of the book isn't valuable to us - it is. It just isn't necessary. Most of it deals in theories predating the web -- possibly predating the mouse.

Shneiderman offers a website companion to the book . It's jam packed with updates, study guides and errata such as: "Page 486, first line Gertude should be Gertrude." At least he's trying to practice what he preaches. But how can I fault a man who's Honorary Doctorate of Science comes from my alma Mata?

This is more of a syllabus with references than an actual textbook. It's even a sensible syllabus; if you want an outline of the important topics in contemporary and historical computer user interfaces, Shneiderman's book will tell you what you need to know. But the utility of this book is unclear; it's not intended to teach the reader how to design interfaces, nor does it teach experimental design and evaluation.

At 600+ pages, it's both terse and verbose. Verbose, because of the "let me tell you what I'm going to tell you, tell you, tell you what I've told you" format favored in this kind of overview. Terse because the "tell you" part is a kind of white-washed summary; as soon as a topic is brought up, several references are trotted out, summarized in one or two lines, and then dismissed. I wanted more depth, more case studies, and a higher-level vantage point.

Despite a short tour of command lines, including natural language text commands, and a 10 page summary of speech recognition and synthesis-based interfaces, "Designing the User Interface" is almost exclusively about contemporary computer graphical user interface design. Better books on GUI design include Johnson's "GUI Bloopers" and Raskin's "The Humane Interface".

I have all three editions of Designing the User Interface and have used the principles described in them for years. This is that book that describes the three pillars of successful user-interface development 1.) Guidelines Documents & Process, 2.) User Interface Software Tools, and 3.) Expert Reviews & Usability Testing. It also defines acceptance testing in terms of the user (time to learn specific functions, speed of task performance, rate of errors, retention of commands, subjective satisfaction). And provides the guiding principles for good user interface (e.g. direct manipulation). One of the most interesting areas covered is the information visualization strategy that implements dynamic visualization using direct manipulation. The mantra of overview, zoom and filter, then details on demand should be wallpaper on the screens of software developers producing data presentation displays.

This book is about strategies for effective human-computer interface. It includes guidelines, but its not a cookbook of things to do to get there. That these strategies and guidelines are not generally adopted and applied is evidenced by the many poor user interfaces currently available. (I once spent an incredible amount of time totally frustrated simply trying to move from the home page of one of the largest electronic manufacturers in Europe.)

This is a text book and its organization is biased toward academia, with many references to other works and a text book style. Each chapter ends with a researchers agenda and practitioners summary, but still practitioners may complain that the book is too theoretical. To them I would comment that there is nothing so useful as a good theory, and check out [...] for examples of the results of applying the ideas in the book.

Ben Shneiderman is one of the legends of HCI and his work includes core principles for the discipline. This book is a must have for all serious students of human-computer interaction and provides an important foundation for developers of user interfaces.

Designing the User Interface is the must have in matter of Graphic User Interface. The book provides lots of stragies regarding GUI implementation, How to avoid common problems, and is full of examples. It covers almost every possible topics. But, as Web Designer, It lacks a lot on this matter. I would have love to see more about it. Maybe the next edition. Despite this, It is a book that every designer, programmer should have.

No other book in the field of HCI (Human-Computer Interaction) is as broad, has so many useful guidelines and is a better bibliography as Shneiderman DTUI (Designing the User Interface).

DTUI will *not* give you in-depth knowledge of every aspect of HCI, because that's an impossible task for a single book.
Instead, DTUI focuses on giving you an overview and understanding of central HCI concepts coupled with useful everyday tips, rules and guidelines.

The passionate HCI student will in DTUI also discover a comprehensive guide to the books and articles that have shaped HCI throughout the years. (Reading the HCI body of work, you will soon discover than DTUI is one of the most cited books in the field, an indication of how influential it is.)

To teachers in search of a introductionary HCI book for their classes, I strongly recommend DTUI. "Interaction design" by Jennifer Preece, et al. is another fine book that's has less theory in favor of the practical.

As a Human-Computer Interaction University Associate Professor I was delighted with the new edition of Designing the User Interface: Strategies for Effective Human-Computer Interaction (5th Edition).

It was entirely renewed and fully updated.

I have shared this textbook with my HCI undergraduate and graduate HCI students this semester and they liked it a lot and found it touches well and thoroughly current HCI issues!

Ben Shneiderman and Catherine Plaisant present and discuss timely most key HCI theories, concepts, ideas and applications.

I strongly recommend this book for academic and professional HCI courses.

Good insight into how to make complex software applications usable. It is also a good look at common mistakes that make good products useless to potential users.

Impressively, my colleagues Ben Shneiderman and Catherine Plaisant have published the 5th edition of the text Designing the User Interface. There aren't many focused professional activities that one can pursue for over 20 years, but Ben & and now Catherine & have sustained, and actually increased their energy in this one. This nearly 600 page full-color book is an excellent way to learn about the field of Human-Computer Interaction, and to see the lay of the land from both researcher and practitioner perspectives.

The book explains the core issues in designing usable, useful, efficient and appealing user interfaces. It illustrates the issues with numerous current screenshots of websites, applications, devices, and broad contexts of use. It offers guidelines backed by research, and it explains the theory in lay terms so the guidelines make sense.

Covering just about every major HCI topic, from basic usability and design processes to design for mobile and social environments, this book offers a very broad summary of the field. It also introduces more advanced topics such as search interfaces and information visualization among others â" giving readers entry points into important trends.

With deep references, and access to sample quizzes and PowerPoint slides online, I strongly recommend this book to HCI instructors, students, and professionals new to the field. Congratulations to Ben and Catherine for continuing to support this field and educate the next generation of software designers and developers.