Most Helpful Customer Reviews
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20 of 22 people found the following review helpful:
1.0 out of 5 stars
The worst printer I have EVER used. Please see update at bottom., June 18, 2006
I have purchased several HP printers over the past 12 years, been perfectly satisfied with all, but can say without a doubt that the HP Deskjet 5940 is an absolute piece of junk. I made the mistake of purchasing it directly from HP and they refuse to refund my money or send me a new printer. The best they could offer me was to send a refurbished version of the same model. The problem with accepting a refurbished unit, is that it doesn't address the problem that there is an engineering defect with the printer itself. The problem lies in the fact that the paper feeding mechanism fails to accept the paper no matter how many times you try. The only way to get the paper to cycle correctly through the feeding mechanism, is to press an arrow on the printer itself, after a warning window opens up on your desktop indicating that the paper is not loaded properly. I think that I know how to load paper properly, so the fact that no matter what I do, this printer fails to work properly is a pretty good indication that their is a design flaw in the model itself. Reading some of the other comments on Amazon, it becomes obvious that such a design flaw exists. When I called HP customer support, after being placed on hold for 40 minutes, I was finally connected to a representative from India. Now, while I wish that American companies would stop outsourcing customer service to India, I understand that in order to save money they simply have no choice. The problem with my call, was that after someone finally answered the phone, it was virtually impossible for me to understand what they were saying. Finally, after going through the route of switching from one person to another, they connected me with someone who spoke fluent English, and as mentioned the only thing they would offer to do is to send me the exact same model, only refurbished. Knowing that the refurbished unit would pose exactly the same problem, I told them that I would pass on their offer and now am stuck with a printer that I will likely end up throwing in the garbage. BUYER BEWARE, DO NOT BUY THIS PRINTER. IT IS A PIECE OF JUNK AND HAS AN ENGINEERING DEFECT! If you do go ahead and purchase the printer, you are asking for trouble and will undoubtedly end up discarding it, as I am about to do.
Update: HP finally offered to replace my printer with a new one. Ironically, the replacement printer was manufactured only a few weeks ago, while the original one that I had purchased directly from HP had been manufactured almost a year ago, or 8 months before I bought it. Apparently, HP has been made aware that the Deskjet 5940 had a faulty paper feeding mechanism and they have recently fixed the problem. My new one works just fine. My advice if purchasing this printer would be to make sure that the date of manufacture is after May 2006. You should have no problems if you purchase one made after that date. If you purchased one that was made prior to that date, and you are having problems with the paper feeding mechanism, call HP to arrange for them to replace it free of charge.
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13 of 14 people found the following review helpful:
5.0 out of 5 stars
Excellend Printer, February 2, 2006
First off, I upgrade from a Epson Stylus Color 440 which didn't function right with current built system.
I purchased this printer from Costco Wholesale. They have a liberal return policy and I wanted to make sure I got a good printer. And I got a store rebate to boot.
I noticed right away that the printer was really quiet. I could not hear it print while the tv was on. I found the print quality was excellent. I printed test page using an entry from the thefreedictionary.com. There was no skipped lines in the color areas. Letters were finely printed. I printed a picture to standard paper and the printer did not print any lines in the graphic.
I did run into an problem though. Before each color page, it would print some sort of test page. I contacted HP support. They told me to unplug printer from computer. While HOLDing Power Botton, press Resume (aka Paper Feed) 4 times, and RELEASE Power Button. This will print a hardware test page with an errors. This fixed my problem and it didn't show any errors. 'Alexis' from HP Live Support at HP.com was the support technician.
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4 of 4 people found the following review helpful:
1.0 out of 5 stars
I hate this printer, February 20, 2007
The paper feed is a nightmare. When it runs out of paper, it takes multiple attempts to get it to start feeding paper correctly again. It won't pick up the paper or it feeds multiple sheets at once. It jams constantly. I'd like to do an "Office Space" to it.
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