Amazon.com: Customer Reviews: Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
Your Garage Summer Reading Amazon Fashion Learn more nav_sap_plcc_ascpsc CaseLangVeirs Explore Premium Audio Fire TV Stick Sun Care Patriotic Picks Shop-by-Room Amazon Cash Back Offer AnnedroidsS3 AnnedroidsS3 AnnedroidsS3  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis AutoRip in CDs & Vinyl Segway miniPro STEM

Customer Reviews

4.7 out of 5 stars13
5 star
85%
4 star
0%
3 star
15%
2 star
0%
1 star
0%
Your rating(Clear)Rate this item


There was a problem filtering reviews right now. Please try again later.

on June 27, 2010
As a fan of Craig Runde and Tim Flanagan's earlier books, I expected to find their third book equally informative and useful. However, their work truly gets richer as they continue to develop concepts around conflict competentce and easier for others to apply. They invited colleagues to share how they work with clients in the tough challenges of increasing conflict competence. Not only can we learn more from the authors, we are privy to training and coaching techniques from 30-40 other practitioners in the field. It won't take long to see great ideas to tailor for your own work with individuals and teams. This isn't a book you'll read once and store in your bookshelf -- you'll refer to it again and again.
0Comment|2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on May 19, 2010
What a great resource! This book is filled with practical approaches and tips for individuals, teams and organizations looking to deal more effectively with conflict. There are a number of exercises described with enough detail that a trainer, manager, HR professional or team member could read the book and effectively facilitate a variety of high impact exercises with ease. I was very pleased to discover such a helpful guide to managing conflict - and am already successfully using several of the techniques.
0Comment|2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on July 26, 2010
Craig E. Runde and Tim A. Flanagan have been researching and writing about conflict for years. They know this subject well and are very practical in how they address it.
Unlike many other approaches, this book focuses on changeable behaviors. It is clear, specific and actionable. A must have for anyone who really wants to address conflict in constructive ways!
0Comment|2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on December 9, 2013
I find this book to be a great tool to help me as a trainer/adjunct faculty. The content is at just the right level to provide the in-depth understanding of the authors' research on conflict. It also includes step-by-step instructions for running very effective activities and excercises that can be used with various types of groups. These activities are great for teasing out a solid, experiential understanding of conflict management.
0Comment|Was this review helpful to you?YesNoReport abuse
on May 11, 2010
With their 3rd book, Runde and Flanagan, have written their most practical and thought-provoking guide yet to successfully navigating the "mine fields" of workplace conflict. The book draws not only from the authors' own work but includes engaging examples and useful instruments drawn from colleagues and conflict specialists, globally. In particular, the section on developing conflict competence in teams delivered straight talk, along with tips, models, exercises and checklists, which will help any manager or team leader. The Eight Step Method for Team Agreements is a sure-fire framework for ensuring teams reach agreement and the brief section on Intenional Intent is a winner...so easy to implement yet incredibly powerful.
0Comment|One person found this helpful. Was this review helpful to you?YesNoReport abuse
on June 16, 2010
Flanagan and Runde's latest book is filled with more great advice, strategies, and tips for dealing with conflict. The book includes excellent examples of detailed exercises to learn to better manage one's hot buttons, see conflict as opportunity, and build conflict competent organizations. The combination of hands-on techniques, real life examples, and background information provides the whole picture of how to develop conflict competence. In short, this is a great reference for anyone and everyone who wants to learn how to better deal with conflict!
0Comment|One person found this helpful. Was this review helpful to you?YesNoReport abuse
on April 19, 2010
Developing Your Conflict Competence is a sure fire guideline for those who want to get better at dealing with conflict, coaching others to deal with conflict, and getting better results from conflict. The Cool Down, Slow Down, Engage Constructively model is a practical tool for dealing with all kinds of conflict situations. Plus, there are quite a few gems of wisdom in this book. All I know about (positive) conflict resolution, I've learned from Craig Runde, Tim Flanagan and their team at Eckerd College. These guys are the real thing and so is their book!
0Comment|Was this review helpful to you?YesNoReport abuse
on April 12, 2010
Tim Flanagan and Craig Runde have done it again. Only this time it's better! Developing Your Conflict Competence is an interesting and engaging look at how we can improve our ability to solve conflicts. The melding of personal stories, examples and techniques by the authors and individual contributors is outstanding.

The down to earth, constructive and practical information contained in this guide allow leaders of all types to quickly internalize the recommendations provided. The book is truly an exemplary overview for enhancing conflict competence.
0Comment|Was this review helpful to you?YesNoReport abuse
on April 9, 2010
I found this book, "Developing Your Conflict Competence", to be a wonderful roadmap for leaders who want to build capability for releasing the positive, creative, and divergent energy of the organization. Leverage points are at the individual, team, and organizational level. Lots of great insights. In this ever-competetive environment this may, in fact, be "the edge". Nice work!
0Comment|Was this review helpful to you?YesNoReport abuse
on January 18, 2013
I've taught and facilitated a lot of conflict. While this book has some good information, it gets wrapped around itself in theory and gets "too deep in the weeds" to really be a practical guide to managing conflict.
11 comment|One person found this helpful. Was this review helpful to you?YesNoReport abuse