Customer Reviews

DiGiX Portable DVD Player - Silver (PDV200B)

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I bought this dvd player for a car trip we are getting ready to take. It seems like a sturdy little player and will work great for my son, but I was really disappointed to open the box to find that there is not a car charger included. I looked back over all of the other dvd players I looked at before deciding on this one and they all included car chargers. I assumed that this one would as well. I'm disappointed because now I need to run out and buy a charger for an additional $10. Also, the ac cord that runs to the wall is VERY short. My son can not use that cord without an extension cord. All in all, the player is fine, but be prepared to spend another $25 on accessories to get the proper cords. In my opinion, spend the extra $25 on a more expensive player that will include these things.

My children each received this DVD player for Christmas. Neither of them work properly. They will play movies and have sound but no picture. This was of course a huge disappointment for my kids. That's not the worst part though. Both players are under warranty and when I contacted DIGIX to see about getting them replaced I was completely ignored. I have called customer support multiple times and emailed multiple times and have had no response from this company what so ever. It has now been 10 business days and I still haven't heard from this company. When you call you are asked to leave a voicemail so they can call you back...they do not call you back. It is the worst customer support system I have ever encountered period. I have had to file a complaint with the Better Business Bureau to try to get this resolved. I can promise you this was my last purchase of anything with a DIGIX label on it. Save yourself a headache and buy a different brand. Avoid all things DIGIX!