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Dialogue Gap: Why Communication Isnt Enough and What We Can Do About It, Fast Hardcover – April 17, 2012

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Editorial Reviews

Review

Nixon has found the crux of what is causing many businesses and organisations to fail in our skittish times a profound and timely work, whose importance cannot be overstated. (The Star Online, 12th May 2012)

From the Inside Flap

At no time in human history have we been so connected but felt so isolated; have communicated so much but dialogued so little; and multi-tasked so well but struggled so much to be present. In Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast, Peter Nixon introduces you to the perils of the growing disconnect between the tools of communication at our disposal and how we actually converse, a disconnect which arises when the quality of our dialogues falls short of what is needed to get the most out of our relationships at work, at home, and beyond.

Emerging from the unique perspectives on human interaction Nixon has gained while managing, consulting, training, speaking, coaching, and auditing leading companies in over fifty countries around the globe, the book explores the lack of dialogue in a world where we spend more than half our time communicating digitally, rather than interacting with others face to face. Showing how achieving the best possible outcomes—be they professional or personal—requires getting the right people to talk about the right issues, in the right way, at the right time, and in the right space, Nixon presents proven and practical ways to achieve more meaningful dialogue, illustrated with examples from his own international experiences.

Sure to become a mainstay of the business lexicon, Dialogue Gap gets to the heart of what's missing in today's conversations—whether they're about sales, services, sourcing, project and talent management, auditing, compliance, performance appraisals, entrepreneurship, or corporate governance—and shows you how to reboot the way you talk to others. As recent events have shown, the world needs more dialogic, less autocratic leaders if we are to survive and thrive in the increasingly complex and dynamic markets of the twenty-first century, and this book is your guide to bridging the dialogue gap.

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Product Details

  • Hardcover: 256 pages
  • Publisher: Wiley; 1 edition (April 17, 2012)
  • Language: English
  • ISBN-10: 1118157834
  • ISBN-13: 978-1118157831
  • Product Dimensions: 6.3 x 1.2 x 9.3 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #1,567,744 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful By Ayman Sokkarie on September 2, 2012
Format: Hardcover Verified Purchase
Peter Nixon distills his international expertise in negotiation skills into this book. It was an eye opener for me. It reveals why communication breakdowns happen in the first place and how to prevent them from happening in the future.

The down side to the book is that the author repeats himself in more than one location of the book. You may notice sometimes that you read the same content in a previous chapter. By the time you get to chapter 3, you will get used to repetitions.

I ordered 8 copies of this book for members of our book club. We have met three times to talk about it and it looks like all readers are enjoying the book.

Ayman Sokkarie
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3 of 3 people found the following review helpful By Alain B. Burrese TOP 1000 REVIEWERVINE VOICE on November 22, 2012
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
I found "Dialogue Gap: Why Communication Isn't Enough and What We Can Do About It, Fast" by Peter Nixon to be an excellent book for anyone wanting to have meaningful communication with others, and especially for anyone wanting to lead a corporation, organization, community group, or their family. The key to this book is Nixon's definition of communication vs. dialogue. Understanding the difference, as he describes in this outstanding book will enable you to not just communicate, but to have dialogues with others, which really is the essence of effective and meaningful communication. And that is the key to meaningful relationships.

The book is divided into three main parts. The first introduces the concepts of the book such as key definitions, what the dialogue gap is, how it arose, and the implications this gap has on work, home and society at large. The second part provides solutions to overcome or at least reduce dialogue gap. It explains how to get the right people to dialogue on the right issues in the right way and at the right time and place. Those five elements are key to the most effective dialogues. The third part of the book focuses on dialogue leadership and provides guidance on how to sustain dialogue both personally and inside your organization.

One of the keys to understanding dialogue gap is the author's definitions. He defines communication as exchanging information and dialogue as thinking together. In my effective communication workshops I teach similar concepts, but with different labels. This might just be semantics, but regardless, Nixon's definitions, analysis and recommendations are spot on when it comes to helping people have more in depth communications, or thinking together through dialogue.
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3 of 3 people found the following review helpful By Rebecca of Amazon HALL OF FAMETOP 500 REVIEWERVINE VOICE on October 25, 2012
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Be nice to people on the way up the ladder because you are going to see them again on your way down. ~ Albear

If you had the choice to talk to someone in email, on the phone or in person which would you choose? In "Dialogue Gap," Peter Nixon explains that if we don't improve face-to-face dialogue civilization might be doomed. He believes that our dialogue skills are diminishing and that we favor digital communication. He explains that dialogue is better than exchanging information in the form of texting or emails.

Some of the topics he explores are internet addiction, how we've become too sedentary (leading to obesity) and why talking on a phone while driving is worse than driving drunk. These are all issues that need to be discussed in our modern world since we've become seduced by technology.

Peter Nixon attempts to bring us back to the basics of life and explains how people are becoming frustrated because they are not being heard. His list of dialogue skills is also very helpful. This book will be of high interest to business owners and anyone interested in psychology.

My own thought about why we are all so addicted to internet communication and cell phone interactions is because we deeply desire intimacy with other humans. I would also say this is the driving force behind facebook and twitter or any social media site.

Still Peter Nixon says we should balance our lives by making more time to dialogue with people in "real life." He believes this will make us happier and that we will solve more problems and end suffering in the world.

While I agreed with most of this book I did not agree with some of the author's ideas on Christianity, communism and other religious topics.
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2 of 2 people found the following review helpful By Stephen W. Templar VINE VOICE on December 17, 2012
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
The Dialogue Gap explores the relationship between how we communicate and the effect that has on what we ultimately understand. It shows the reader how to use meaningful dialogue to achieve goals and how we can change our communication to be more productive in business and personal relations.
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1 of 1 people found the following review helpful By Kevin L. Nenstiel TOP 1000 REVIEWERVINE VOICE on May 8, 2013
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
It has become downright axiomatic today that people no longer engage in dialog; we discourse at one another, uninterested in what the other has to say, keeping focus on our message and trying to compel compliance. Congressional debate often takes place to an empty chamber. Business meetings are driven by PowerPoint and other passive tools. The important discussions, in which we could sharpen or change our ideas, never seem to happen.

Business consultant Peter Nixon wants to change that. He sees the world dominated by "communication," by which he means the rapid dissemination of facts and information, an ongoing string of disconnected monologues. He wants us to recapture the spirit of dialog, in which we test ideas by asking questions, floating hypotheses, and simply speaking frankly to one another. And he's devised a model that guides us through just such a process.

Sure, Nixon's definition of "communication" is non-standard, but let's accept it for the moment. he proceeds into a long, detailed examination of his eight-part model, from preparation and observation, through meaningful conversation, into action. His model reflects similar argument structures posited by critics like Stephen Toulmin and Jurgen Habermas, though he has fine-tuned his for public discussions, like political and business environments.

Nixon's message is emphatically not for beginners. He assumes readers have some level of familiarity with public rhetoric, though much of the discussion technique we learn in law or business school isn't conducive to true dialog. Nixon's textually dense approach, in which he sometimes lapses into monologue himself, is more appropriate for intermediate to advanced audiences.
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