From the Back Cover
Dialogue mapping reflects a new approach to meetings andcollaboration, in which collective intelligence is achieved throughframing powerful questions and rigorous and systematic explorationof their possible answers. A key insight of this approach isthat shared display
of the dialogue map promotes sharedunderstanding of and commitment to
In the first part of Dialogue Mapping, Jeffrey Conklinintroduces the key concepts:
- Wicked problems: for which you don’t reallyunderstand the problem until a solution has been formulated.
- Social complexity: the large number and wide diversityof stakeholders whose participation is essential to a robustoutcome.
- Opportunity-driven problem solving: intelligent thinkingis not linear! Creative cognition naturally jumps all overthe problem-solution space.
- Shared understanding: the most expedient means forovercoming fragmentation is forging shared understanding of allaspects of the problem-solution space.
The remaining sections provide a hands-on tutorial forpractitioners looking for a radically inclusive approach tocollective problem solving.
"This is an excellent guide for all those interested in durablecollaborative solutions in our increasingly tough business climatestoday."
—John C. Mitchell, former President, Business PrinterDivision, Lexmark International, Inc.
"Jeff Conklin pioneered this field, showing the connectionbetween conversations (dialogue) and solving wicked problems. His ideas are intellectually rewarding and, just as important, aretried and tested."
—Mark Addleson, Director, Organizational Learning Program,George Mason University.
"What Jeff has in this book is of powerfully basic importance toimproving our Collective-IQ, and thus, in my view, to helpingsignificantly change our world to be a better place."
—Douglas Engelbart, Director of BootstrapInstitute
About the Author
is a lifelong student of organizational communication and collaboration, and the tools that support them. As Director of CogNexus Institute he remains active as a practitioner of dialogue mapping, although his main joy is teaching dialogue mapping as the art and science of creating shared understanding.