Isaacs, who is Director of the Dialogue Project at MIT and a consultant to major corporations, including AT&T and Intel, believes that corporate, political, and personal communication can be a process of thinking together--as opposed to thinking alone, and then trying to convince others of our positions by refusing to consider other opinions, withholding information, and ultimately getting angry and defensive. This is not pie-in-the-sky, let's-all-hold-hands-and-sing stuff. He offers concrete ideas for both listening and speaking; for avoiding the forces that undermine meaningful conversation; for changing the physical setting of the dialogue to change its quality. The outcome, he says, can be quite different from the traditional winner-loser structure of arguments and debates. Businesses can make more reasoned decisions, and thus earn more money. Governments can create peaceful resolutions to seemingly intractable problems. (For example, Isaacs cites secret conversations between Nelson Mandela and F.W. de Klerk in South Africa, which occurred over a number of years, while Mandela was still under arrest and led to a new framework for their country.) And, although this is a book primarily geared toward managers, even married couples can learn a few new ways to communicate. --Lou Schuler
I got this book for a graduate course (LED 605), and while it had some confusing topics (hence only 4 stars), overall it was a great read for anyone in a leadership position... Read morePublished 2 months ago by Melisssa Haskins
If I was required to name only three books that allowed me to repeatedly learn from and develop, this would certainly be one of them. Read morePublished 4 months ago by Peter Finkelstein, MD
One of the best books to encourage breaking down bias and having true dialogue. Unfortunately, in today's language dialogue is not what it really means and people banter this word... Read morePublished 5 months ago by Alvin L Otsuka
This book needs to be read more than once to absorb it's impact. Dialogue is dynamic in nature so I expect to learn different things next time through it.Published 9 months ago by Patty Neil
First let me say that this book isn't meant to be a fast read. There is little reason to believe that you can retain all the information in this book during the first reading. Read morePublished 10 months ago by Kenneth Moore
This is a scientist who wrote an art book. Insightful and grounded. The only thing I wish it could be better is: could have been compressed and made more succinct.Published 14 months ago by heartofshepherd
The used book vendor left a used sticker on this book without the book jacket. When I removed the sticker it damaged the cover.
Otherwise, the book was fine.