26 of 28 people found the following review helpful:
1.0 out of 5 stars
Great While It Lasted, May 22, 2009
This review is from: Diamondback Fitness 500Ub Upright Exercise Bike (Sports)
I purchased this bike from Amazon in May and was so impressed with its initial performance that I immediately tapped off a five star review. In early July, the bike developed a loud grinding and knocking sound. Email to Diamondback in an attempt to get information on how to fix this went unanswered. I have since removed my original review, and have noticed some interesting information on the Diamondback website in the interim. Any potential buyer should go to the Diamondback web page and read their "Website Policy" before purchasing their equipment over the net, or anywhere else for that matter. The key elements are (and pay particular attention to that second paragraph):
"In the event a Diamondback Fitness product needs service, only authorized dealers and/or authorized service providers may perform this function. Diamondback's Warranty infrastructure is set up to support our authorized dealer network. We provide our dealers technical and parts support.
Therefore, our policy does not allow sales of Diamondback Fitness products through the Internet. We recognize the value of the Internet to help educate the consumer and to act as a marketing tool for Diamondback Fitness dealers. However, Internet sales of Diamondback Fitness products are unauthorized - even through an authorized Diamondback dealer.
We are also aware of unauthorized entities on the Internet that claim to be Diamondback Fitness dealers in good standing, but in fact are not. Since we cannot verify the origin or the condition of machines not sold through our approved authorized dealer network, nor can we assure the consumer in any way, buyer beware! We will not Warranty those products purchased through unauthorized dealers or over the Internet."
So, essentially, if you buy one of these bikes through Amazon, or anywhere else on the Net, and you have problems with it later on, you're screwed. Amazon should be made aware of this, and a warning should be placed on this page in big red letters. Even better, if Diamondback is implying that they can't guarantee the authenticity or integrity of their products that end up sold through Amazon, then perhaps Amazon should stop selling those products. In the meantime, my 500UB upright bike is headed for the trash. Needless to say, its replacement will not be a Diamondback.
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9 of 10 people found the following review helpful:
1.0 out of 5 stars
DO NOT BUY!! NO SERVICE IF YOU BUY IT HERE!!!!, October 16, 2009
This review is from: Diamondback Fitness 500Ub Upright Exercise Bike (Sports)
The bike developed a clicking sound two weeks after receiving the bike.
Contacted Amazon and was told to contact the manufacturer.
Its been two months, called Diamonback every 2 weeks and was told somebody would contact me to have my bike serviced. Called them back today, nobody picked up the phone. Left messages with a Scott and David, both promised to call me back.
The click developed into a thud 3 weeks in and it has been completely unusable.
Then I read it here that there's no support if bought from online. Amazon should have put a disclaimer here and should not have passed the buck!
Now looking for ways to get my money back hopefully my credit card issuer can help.
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6 of 7 people found the following review helpful:
5.0 out of 5 stars
Outstanding bike, April 10, 2009
This review is from: Diamondback Fitness 500Ub Upright Exercise Bike (Sports)
My wife and I have had this bike for a week now. It is a wonderful bike. It is solid and heavy so it won't tip over. The control panel looks real nice and is functional. We use different exercise programs with the built-in trainer. The speaker system is nice. We use our Zune with it. This is the first bike I've owned so I can't compare it to anything.
It took a couple hours to put together. Overall, highly recommended and I would buy another one.
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