Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.
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Book Description
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About the Author
ROBERTA CAVA owns training companies in Canada, the United States, and Australia. Based in Australia, she offers 65 different seminars worldwide, including her favorite: “Dealing with Difficult People,” which has been presented to over 65,000 participants. She is a career counselor and Human Resource specialist. --This text refers to an out of print or unavailable edition of this title.
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More About the Author
Roberta Cava is the author of the book "Dealing with Difficult People" that has been an international best-seller since 1990 (22 publishers in 16 languages). Although she was born in Canada, she now lives on the Gold Coast of Queensland Australia, has written twenty books and will be writing more. To learn more, go to www.dealingwithdifficultpeople.info
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5.0 out of 5 stars
Difficult People: How to deal with impossible clients, boss,
By A Customer
This review is from: Difficult People: How to Deal With Impossible Clients, Bosses and Employees (Paperback)
There are several new editions of this book all under the title DEALING WITH DIFFICULT PEOPLE:Pan Macmillan Australia - 2000 Key Porter Books - 2000 Piatkus Books - 2000 and soon: Nanhai Publishing Corp. China (Chinese) 2000 Verlag Moderne Industrie, Germany (in German) 2001
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