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2 of 27 people found the following review helpful:
5.0 out of 5 stars Difficult People: How to deal with impossible clients, boss, November 10, 2000
By A Customer
There are several new editions of this book all under the title DEALING WITH DIFFICULT PEOPLE:

Pan Macmillan Australia - 2000 Key Porter Books - 2000 Piatkus Books - 2000 and soon: Nanhai Publishing Corp. China (Chinese) 2000 Verlag Moderne Industrie, Germany (in German) 2001

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Difficult People: How to Deal with Impossible Clients, Bosses and Employees
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