Customer Reviews

Coping with Difficult People in the Health Care Setting (The Practical Laboratory Management)

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Simply stated, this book offers very sound, concrete, pragmatic suggestions for health care professionals who will assume supervisory roles. Many pages of examples and tips that are quite useful and real world. The author is very no-nonsense and tells it like it is, obviously having experience and drawing from that in his writing. I found it to be a useful guide when teaching human resource principles to students studying to become health care professionals--not as a textbook per se, but as a resource.

As this book states, management in the health care setting is unique. It offers practical solutions and plausible approaches to situations that arise within many organizations and applies them to health care organizations. It also addresses problems that may stem from the hiring process, all the way up to breakdowns in information sharing between higher level authorities and their employees. The information which Umiker provides in this book is timeless and easily applied to today's world. If you're looking for a quick, simple read but are still looking to gain usable knowledge, this is the book for you.