I just purchased this disc an hour ago. Put in the DVD to download the digital copy and after I type in the code, I am told it is "Not valid". Clicking the help link takes me to a Warner Bro. support form that doesn't even work because (1) The Matrix 10th Anniversary Edition isn't even listed and (2) one of the required drop-down menus doesn't have any options so it won't submit!
Yeah, that sucks. I don't know why they aren't ready for this kind of stuff, but it happens. I know it happened when WALL-E was released. Disney took care of it though. I'd look on WB's site to see if there was a way to email their customer service about this or something. Honestly though, the DC's that come with these movies have crappy quality. (They're only 480p!) I don't even bother with the DC's anymore. I can rip any BR I want at whatever quality of video/audio I want and it's better than the copy you download, plus no stupid DRM entangled with it!
i bought the blu-ray book and was expecting a digital copy dvd but there was none... are there two different version of this blu-ray? i see no description of the digital copy on amazon specs but many reviews say it comes with it and at dvd empire thay have the same dvd with same isbn #'s and it does say it comes with digital copy. does someone knows more about this?
I believe there are 2 versions. One version contained a dvd with a digital copy but I think it was a promotional thing that may have ended. I got mine at a local store and there were some with and without the digital copy. You may still find some with the digital copy in it. The Blu-ray disc itself is no different.
Says the offer expires March 31, 2010. And indeed I entered that code numbers of times and got invalid code each time. Never had that issue with a digital copy before. Not sure what WB is thinking by not even including it in the title list. Course the only logical way to get around this is pick the only blu ray title listed. I"m sure Kumar is having a ball somewhere. And I don't want to run it in itunes. Windows media player thank you!!!!
Yeah I just went through all my Blu Rays and got the digital copies downloaded except The Matrix and I just bought it 2 or 3 months ago thanks for telling me it expires on March 31, 2010 Ive been trying to find out when it expires but does anyone know when this problem will be fixed and so we can get our digital copies!?
The problem still exists! This is ridiculous. I just received my 10th Anniversary Edition yesterday and the authorization code wasn't accepted. As previously reported, the Warner Bros. website is useless as all of the ways to contact them use forms with drop down menus that either do not work or do not include the proper choices (come on, no Windows 7 under operating systems???). Has anyone found a solution to this yet? By golly, I bought a digital copy and I want it!
I saw the price had dropped to 13 bucks and I thought what a steal. I saw a few sites said it came with a DC. When I got it today, only one disc and nothing about a DC. Lame but for 13, I guess I'm going going to bitch, but it's kind of annoying.
I bought the version with the DC back in February and misplaced it until last weekend. Nice surprise! I tried to use the DC code in iTunes and it told me it was expired. I contacted WB support asking how I could get a replacement code, as I had bought it, in part, for the digital copy, and they told me it was promotional and designed to expire on March 31, 2010. They said the date was clearly printed on the packaging so I should have known and that they could not offer a replacement.
Yeah, I'm sure they are all crying after reading your post. No offense but it clearly states on the package the expiration date. Not sure you can blame them for not wanting to honor an expired promotion.
I thought at first it was because I was from Malaysia, and that the code does not work outside of the UK. The three triple play discs I bought were via Amazon UK. Now from this discussion, I realise UK residents also have similar problems. I have just sent three separate email to the studios and am waiting for their reply. If this is too much trouble, I won't bother buying any BD or DVD with digital copy thrown in.
If you buy a dvd w/digital copy, it doesnt state on the outside of the package the expiration date of the digital copy. You buy the blu-ray w/digital copy and you pay more for it, for that reason. You get it home to find out that it expired. I do believe they should honor it as long as they are still putting them on the market. Or tell the stores to take them off the shelves and the companies replace them. It is deceitful.
Okay, so this has NOTHING to do with the Matrix, but I recently got a copy of Prometheus and it came with a digital copy, it's not expired yet, but when I type the code it, it tells me it's not valid for my region (I'm in Canada) So I don't know what's going on.