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Digital Disruption: Unleashing the Next Wave of Innovation [Hardcover]

James McQuivey , Josh Bernoff
4.1 out of 5 stars  See all reviews (46 customer reviews)

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Book Description

February 26, 2013
The barriers to entry in your market just vanished. Unexpected competitors are swarming in. Are you ready?

You always knew digital was going to change things, but you didn’t realize how close to home it would hit. In every industry, digital competitors are taking advantage of new platforms, tools, and relationships to undercut competitors, get closer to customers, and disrupt the usual ways of doing business. The only way to compete is to evolve.

James McQuivey of Forrester Research has been teaching people how to do this for over a decade. He’s gone into the biggest companies, even in traditional industries like insurance and consumer packaged goods, and changed the way they think about innovation. Now he’s sharing his approach with you.

McQuivey will show you how Dr. Hugh Reinhoff of Ferrokin BioSciences disrupted the pharmaceutical industry, streamlining connections with doctors and regulators to bring molecules to market far faster—and then sold out for $100 million. How Charles Teague and his team of four people created Lose It!, a weight loss application that millions have adopted, achieving rapid success and undermining titans like Weight Watchers and Jenny Craig in the process.

Regardless of your background and industry, you can learn how to be a digital disruptor too. First, adopt the right mindset: Take risks, invest as cheaply as possible, and build on existing platforms to find the fastest path to solving a customer’s problem.

Second, seek the “adjacent possible”—the space just next to yours where new technology creates opportunity. That’s how Benjamin Rubin and Paolo DePetrillo of Zeo created a $100 sleep monitor that does much of what you’d get from a $3,000 sleep lab visit.

Finally, disrupt yourself. Use these tools to make parts of your business obsolete before your competitors do. That’s what Tim FitzRandolph did at Disney, creating a game that shot to the top of the app store charts.

With the tools in this book you can assess your readiness, learn the disruptive mindset, and innovate rapidly, starting right within your own business.


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Editorial Reviews

Review

"I have studied disruptive innovation for more than two decades. Here, McQuivey offers insights about disruption--and about the accelerating pace of disruption--that I truly hadn't understood before. This is a very important book about what tomorrow holds in store; it shows us both what will happen and how to address it. I recommend it enthusiastically." --Clayton Christensen, professor, Harvard Business School, and author of The Innovator's Dilemma

“As James McQuivey says, ‘Digital disruption is not only a possibility for your company’s future but the only possibility.’ Once you accept that premise, decisions that previously seemed courageous or outrageous will instead appear to be rational and inevitable. James offers a road map for business leadership in the digital age that is thoughtful, inspiring, and liberating.”—Baba Shetty, CEO, The Newsweek Daily Beast Co.

“There is a powerful change happening in the way we consume and process information. It’s a democratizing force that is drowning out the oligarchy of media who have told us what’s important and what to think. It is incumbent upon all of us to master this new method—and to take the power into our own hands. James’s book is an important step in that direction.”—Cory Booker, mayor, Newark, New Jersey, and co-founder, #waywire

“In Digital Disruption, James McQuivey persuasively demonstrates how to shift your mind-set by thinking and acting ‘disruptively’ in order to drive radical change to best meet the future needs of your consumers."—Markus Dohle, chairman and CEO, Random House

“As McQuivey vividly shows, advances in hardware and software have totally changed the way we do business and the way we live. This valuable book helps business leaders join this accelerating revolution and transform their relationship with customers.”—Kevin Rollins, former CEO, Dell, Inc.

“Technology disruption used to affect other people, not you. No longer. This is a frightening and useful manifesto about how the rapid changes in technology are going to overturn every corner of the world as we know it—and how you can take advantage of that.”—Seth Godin, author of The Icarus Deception

“Many Fortune 500 companies that existed three decades ago are now gone. If your company is to survive the next decade, read this book ASAP to learn how to innovate faster, better, and cheaper—or else, you will succumb to digital disruption.”—Navi Radjou, coauthor of Jugaad Innovation and From Smart To Wise

"In his new book, James makes a compelling argument to think beyond change for change's sake and instead focus on giving customers what they truly want. This book is a must-read for anybody who wants to succeed in the next era of consumer technology."—Jim Lanzone, President, CBS Interactive

“James McQuivey issues a provocative mandate for business—disrupt yourself or be victimized by legions of innovators with widespread access to low-cost digital technologies. He not only describes the digital disruptor’s handbook, he provides many examples on how disruptors create deeper, more sustaining connections with customers. The book is both smart and practical.”—Scott E. Howe, CEO and President, Acxiom

“Disrupting healthcare as an industry has become a national imperative. Forrester’s book, brilliantly analyzing the anatomy of disruption, is just what the doctor should have ordered.”—Roy Shoenberg, MD MPH, CEO/Founder, American Well

About the Author

James McQuivey is a vice president and principal analyst at Forrester Research and the leading analyst tracking the development of digital disruption. He comments regularly in the New York Times and the Wall Street Journal and has contributed to the websites of the Harvard Business Review, The Economist, and Forbes. He also appears frequently on news outlets like CNBC and NPR. McQuivey lives in Needham, Massachusetts, with his wife and the four youngest of their six disruptors.

Product Details

  • Hardcover: 171 pages
  • Publisher: Amazon Publishing; Unabridged edition (February 26, 2013)
  • Language: English
  • ISBN-10: 1477800123
  • ISBN-13: 978-1477800126
  • Product Dimensions: 9.1 x 5.9 x 0.9 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (46 customer reviews)
  • Amazon Best Sellers Rank: #49,355 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
16 of 18 people found the following review helpful
Format:Hardcover|Amazon Vine™ Review (What's this?)
Digital Disruption provides a solid discussion of the attitudes, tools and strategies involved in creating disruptive opportunities for yourself and your organization. James McQuivey does a good job discussing the changing context created by a digital environment where free tools and open access to markets eliminates traditional barriers to entry and advantage. Digital Disruptor is recommended reading for those looking to upgrade their management practices and approaches by re-energizing their innovation tools and techniques.

McQuivey's central premise is that if people plus infrastructure equal disruption, then digital innovators plus digital infrastructure equals digital disruption. The rest of the book focuses on what these digital disrupters are, the tools they use and how you can become a digital disrupter. This is more of an innovation book than one based on applying digital technology to business.

McQuivey uses a number of individual and company examples to illustrate what it means to be disruptive from FerroKin, Disney, FitNow among others. McQuivey uses these observations to illustrate the concepts of digital disruption across three sections:

Part 1: What is digital disruption?
Part 2: Adopt a digital disruptor's mindset?
Part 3: Behave like a digital disruptor?
Part 4: Disrupt yourself now.

The book focuses on management and business tools to answer these questions. Overall these techniques re-iterate and update customer focused tools and techniques.

Digital disruption is the ability to create value by meeting customer needs at a lower cost, with faster development times and a greater impact on the customer experience than anything that came before.
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8 of 9 people found the following review helpful
5.0 out of 5 stars I loved this book... March 6, 2013
Format:Kindle Edition|Amazon Verified Purchase
Digital Disruption uncovers the main obstacles to surfing the non-stop waves of disruption for any company and provides a framework for how to overcome those obstacles.

Instead of asking "How can we make a new product that we can successfully sell?" the disruptor asks: How can we give people something they really want - where that "something" is a broader view of the offering that includes value elements and "experiences" beyond the product itself, limited only by the "adjacent possible" rather than by any company's too-limiting self-concept of what it does and doesn't do.

"To become a digital disruptor [and, as the book notes, that's where all companies should be headed], you have to be obsessed with finding more ways to meet more consumer needs more quickly than before."

And that's done by leveraging the "four fundamental human needs": Comfort, Connection, Variety, and Uniqueness.

Then go outside-in and ask what's the NEXT thing your consumer needs? The consumer is at the center of what becomes more than a product - it's a product experience.

Lots of thoughtful ideas are in this book, and the mindset is immensely valuable to any business that thinks in products or services rather than the consumers who use them, the experiences which will capture their attention and engagement, and the things they are likely to want next - no matter whether or not it's what you think you're making today.

Highly recommended!
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11 of 14 people found the following review helpful
Format:Hardcover|Amazon Vine™ Review (What's this?)
According to the author, who works for Forrester Research, many companies' attempts at "innovation" fail because they tend to either play it too safe with inconsequential and incremental product changes, or take ill-conceived big leaps into initiatives that are too "pie-in-the-sky-ish." A better approach is what the author calls "innovating adjacent possibilities," which entails understanding your customers' needs, identifying products or services that can address real customer needs in new ways, then strategizing on how to best productize those ideas in a cost effective manner.

While I think the proposed approach can be used by any company to generate ideas, the author is most excited and passionate about businesses using it to build digital bridges to consumers who, with each passing generation, will increasingly be leading more and more digitally-centric lives, and, therefore, be predisposed to looking for values in the digital world. According to the author, with the availability of so many digital tools and infrastructures that can now be harnessed for the creation of such values at minimal or very reasonable costs, businesses that fail to seize disruptive opportunities in the digital world will quickly become irrelevant.

The advice given in this book on how to seize digitally disruptive business opportunities is at a very high level and will likely only help you get started in the right direction. What "adjacent possibilities" really mean and how they can be differentiated from the merely "incremental innovation opportunities" require more definition, discussion, and/or illustrative examples. That innovation initiatives cannot succeed without top-down support is mentioned, but I feel not further addressed adequately.
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3 of 3 people found the following review helpful
5.0 out of 5 stars An Analysis of a New Business Paradigm March 19, 2013
Format:Hardcover
"Digital Disruption" by James McQuivey is a small 150-page book that asks a huge question: "Is the age of the big corporation over?" Technology has enabled young entrepreneurs to start businesses, some of them quite profitable, without a labor force, a lot of capital, or much of an infrastructure.

McQuivey, an executive of Forrester Research (a company that advices startup businesses), calls these "disposable companies" in that

"they exist solely to accomplish a particular task and can rapidly scale up, drawing on mercenary employees with whom they will have no permanent relationship. They can also assemble to serve a particular need, serve that need, and then dispose of the company."

As an example, the book cites the tale of 12-year old Thomas Suarez who builds smartphone apps when he isn't in school. How about a company, Ferrokin BioSciences, which sells molecules that address blood disorders? It has no physical office, only uses wireless phones and internet connections, and has employees some of who have never been met. Mr. McQuivey calls these people "disruptive innovators."

"Economists talk about trends that reduce barriers to entry. The force of digital disruption doesn't just reduce barriers to entry, it obliterates them."

This book builds on a 1997 book by Harvard Professor Clayton Christensen. The book, called "The Innovator's Dilemma", argues that large, well-run companies can be destroyed by "disruptive innovators." However, while Christensen focused only on a very well-defined set of circumstances, McQuivey now sees this as a universal norm.

"Digital tools allow digital disruptors to come at you from all directions - and from all ages, backgrounds and nationalities.
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Most Recent Customer Reviews
3.0 out of 5 stars OK
It was pretty interesting however not really my cup of tea to read. Husband enjoyed it more than I did.
Published 2 days ago by glendapkr
5.0 out of 5 stars Fantastic read
This book is relevant, well researched and full of great examples. It explains provocative ideas in a way that challenges and invigorates. Read more
Published 6 days ago by Paul O
5.0 out of 5 stars Very good
Digital Disruption is a very good book. Opens your eyes to a different view of the new digital world and the business opportunities therein.
Published 7 days ago by Roberto Gejman Frank
5.0 out of 5 stars Digital Disruption disrupted my brain
Why did I decide to read this book? Don't know, but I'll tell you I had a surprise.
In this new century the new way to develop and market a product is by thinking as a digital... Read more
Published 8 days ago by Dianne Kennedy
4.0 out of 5 stars Gets The Thought Process Started
Overall, there are a lot of high-level examples in this book to get you thinking and your creative juices flowing - many times, I found myself saying "that's a neat idea" and would... Read more
Published 14 days ago by Michael Gallagher
5.0 out of 5 stars Excellent description of rapid change in today's world
The pace of change is influenced by the ease and low cost of production in today's digital world. I recommend this book now to companies I work with, because I feel they need to... Read more
Published 1 month ago by Connie
2.0 out of 5 stars Couldn't anyone just spout this off
The title and blurb was about as deep as this book went. It's all too easy these days to write and publish a book about a concept with not much substance other than providing... Read more
Published 1 month ago by Brian A. Roush
4.0 out of 5 stars Great Book or any business person
So the first time i heard of this term was while getting my MBA. We breifly went over the what it meant and how its changed business world. Read more
Published 1 month ago by C. Park
2.0 out of 5 stars GREAT Subject. Ok reading
I FOUND SOME REALLY GOOD IDEAS AND THOUGHTS BUT NOT TERRIBLY READABLE. AN OK READ SHORT ON PRACTICAL NEXT STEPS
Published 1 month ago by Clark Matthews
2.0 out of 5 stars I found it boring
I found this book boring, and frankly a whole lot of nothing to anyone that's been paying attention. Read more
Published 1 month ago by Kristi G., mom of Sage
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