Most Helpful Customer Reviews
32 of 36 people found the following review helpful:
2.0 out of 5 stars
A Fairly (Poor) to Middlin DVR, November 25, 2007
Update 12/17/07 - After using this DVR for about a month I am removing a star (*/*****). The machine has frozen several times (to the point I had to unplug it to reset it) while trying to fast forward or rewind, the unit also has very poor support for audio and picture streaming. It needs some serious stability updates!
D*TV customer for 5 years
Previously owned: 2 DSR704 Tivos & an HR10-250 Tivo
About the HR21
The Good: Decent interface design, seems to record what you tell it to, Has an icon in the program guide that shows you if you have marked a program for recording, networking port built in for streaming music and photos, lots of HD channels, good forward and backward "skip" buttons.
The Bad: inability to swap between tuners or quickly see what the other tuner is recording, if you have a DirecTivo you know what I am talking about. Overall the interface is not nearly as nice as a Tivo. The remote control is not really user friendly, I remedied this by using a logitech 880 universal which makes navigating this DVR much more tolerable. NO OFF AIR ANTENNA!!!!, This is almost a deal breaker for me. I was not the person at home when this was installed or else I might have refused this unit. As it is the installer told my wife that all the locals will be available in the next few weeks over the dish. If this is not the case D*TV and I will have a problem. On my HR10-250 I recieved locals from 2 major cities around where I live. Apparently this was done to make the unit cheaper.
Overall: The only thing that really irritates me is the lack of OA support and the inability to flip between tuners or easily see what is recording on the other tuner. The interface is not as slick as a Tivo but suffices once you get used to it. As to how well it records season passes, that remains to be seen. Basically, a fair effort by D*TV at a DVR, not as good as a Tivo, but not as bad as Dish Net. Note: If they fix the local stations issue I would give it 3 stars.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
25 of 28 people found the following review helpful:
1.0 out of 5 stars
hr21 is junk, April 9, 2008
After trying at least 3 of these units, directv has admitted that they don't work over HDMI with about 1/2 of all TVs. They CLAIM this is the TV's fault, not the recievers!! Funny, everyone elses HD units work fine on these TV's, but DIRECTV still insists it's the TV's fault, not their non-functional reciever. Don't accept this junk for your money. Insist on TIVO returning. TIVO works. This unit can't display HD, freezes, drops audio, has lines in the picture, etc. Don't accept it, demand dual buffering. Call and write DIRECTV and insist on it, it's your money. Don't waste it on this non-functional unit. I only wish I could give 0 stars.
PS DIRECTV has also admitted they COULD have dual buffering, but they won't pay TIVO to lease the copyright unless enough customers complain about the loss of dual buffer. I've made it my mission. Call them, write them, stop trucks on the road and berate them. Insist on dual buffering and you may get it back. Remain silent and you'll get nothing. That's direct from directv's customer service.
chase.carey is the president of directv, if you can figure out his email (just think, where does he work?), email him.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
15 of 16 people found the following review helpful:
1.0 out of 5 stars
PLEASE bring TIVO back!!!, February 19, 2008
Freezes, then freezes, then voices are off ... I'm on my THIRD unit ... After a year I still have to keep the lights on in order to know what buttons I'm pressing on the remote, terrible design ... I had the TIVO remote memorized in a week ... If you cancel recording a show when both tuners are recording for some reason it stops recording but forgets to tell the brain it stopped so it still won't let you change channels ... RESET! ... Now my screen is stuck on step 1 of 2 and won't EVER change ... I hate you direct tv.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
|