If you're thinking of upgrading your current DirecTV HD receiver to the H20, beware! Apparently, as I just learned, when you buy one of these, even if it's not from DirecTV directly (say at Best Buy, CompUSA, Amazon, etc), even if you hook it up yourself, you're entering into a new two-year agreement.
That's right! I bought this receiver back in January 2006 because my previous one (also HD) I'd had for about 4 years up and died. I didn't get the HD DVR because 3 people I talked to at DirecTV said I needed a phone line for the DVR to work. I haven't owned a land line in about 5 years, so the DirecTV HD DVR was out of the question.
Well here it is in April and I've decided to go with Dish. Dish has an HD DVR that doesn't need a phone line, plus they have at least twice the number of HD channels as DirecTV.
When I called DirecTV to cancel my account, they said I owed an "early cancellation fee" of $262! What?! I explained that no, I've been a DirecTV customer for about 10 years now and that the receiver I bought in January wasn't for new service but was simply to replace the receiver that had died. He basically said "Sir, it's on your customer agreement that you're entering into a contract, it's on your bill, and on our website, you should read the fine print, yada yada yada."
What a load of you-know-what. I shelled out $200 for this receiver and installed it myself. I bought DirecTV's Early Bird NFL Sunday Ticket. I've stuck with DirecTV for the last 10 years and this is the thanks I get? A final slap in the face for $262?
The rep tried to justify it by saying "We have to do this in order to recoup the costs of the receiver. Normally, without an agreement, it would cost $350."
I have two problems with that statement. One, the HD Dish DVR costs less than $350! How he thinks a non-DVR costs that much is beyond my comprehension. Two, $262 != $150. Do the math.