Customer Reviews

Dirt Devil 091700 Cruiser Vacuum

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I bought this vacuum 6 months ago. I bought it for three reasons; 1. I had a Dirt Devil before this one and LOVED it 2. it said it was a professional grade and 3. it has a 6 year warranty (thank goodness). One month after purchasing it the brush broke and although it had a warranty and was a faulty part it's not considered a warranty part, it's considered normal wear and tear. Five months after purchasing it the self propelled part quit working, the repairman replaced the part, but the self propelled still didn't work, then Dirt Devil decided to replace the entire vacuum. After returning home with the new vacuum, I vacuumed 3 average sized rooms and it was used less then one hour and the self propelled part broke on this one too. I wish I could get my money back and buy another brand, but I'm now stuck with it and the fact that it'll be at the repairman's shop more then it'll be in my home. Don't buy one!

This is a GREAT machine! I couldn't believe it! It looked like we sucked up a cat, and we don't even have a cat.I just purchased this machine and used it at home immediately. I had vacuumed my carpet earlier with my old cleaner. I couldn't believe it. It picked up so much dirt. The extension wands are great, and the True HEPA filter works great. The machine glides across the carpet due to the self propulsion feature. I would definitely recommend this vacuum to anyone who is in the market for a new vacuum cleaner.

5 yrs old and still works like a new one!
No complaints at all!

The product page said there were over 20 in stock and that it would ship in 24 hrs. so I ordered one to be shipped 2nd day air. After three days and half a dozen miserable technical support nightmare telephone calls it still hadn't arrived (the tracking number and shipping company confirmed that it had not even been picked up) and I finally got someone to cancel the order and ship another one overnight.

ANOTHER three days (actually 5 days because the replacement order was placed on a Friday) and more marathon unbelievably inane telephone calls and I got someone to cancel the order and refund the money. Why? Because EXACTLY the same thing happened again, the tracking number and the shipping company confirmed that the package had not even been picked up.

In all of this, Amazon refused to take any responsibility -- they accused me of already receiving the item. They told me that it was lost in shipping (both times)... when the shipping company clearly contradicted their statements.

I will never make another Amazon order. These people do not run a fair or even honest online store.