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3 of 3 people found the following review helpful
on June 29, 2010
I have had the dirt devil pool cleaner for almost a year now. I purhased this over kreepy krauly and others largely because of price and the rebate available late last year. I had a kreepy in the past, but I figured all of the cleaners of this type were the same. I was very wrong. This unit has several flaws:
1. it gets stuck quite often with no obstructions (ladders, steps, ...) causing it to hang. It gets stuck in corners and coming up the slope from the deep end.
2. It occasionally flips upside down and becomes seriously stuck.
3. Occasionally the flapper just quits working and it stays in one place until you use your finger to get the flapper moving again.
4. this unit has a very definate pattern and would never clean my entire pool. I have an mountain lake shaped pool.

The fatal flaw of this unit which caused me to pitch it was the rigid "spine" it has along it's underside. The unit became stuck in the crease between the bottom and the side of the pool and agitated there overnight and wore a hole in my liner. I woke up to find a 3 inch gash in the liner. The agitation wore a groove in the vermiculite in the bottom of the pool. The kreepy krauly has a flexible spine with plastic bearings to avoid just such a problem.

I will probably go back to kreepy krauly which is what i had at my old pool.

Good luck.
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1 of 1 people found the following review helpful
on July 18, 2011
Verified Purchase
Do not buy this product. It does not work. I wish I would have listened to the review I read on it. It sticks to the bottom of the pool and does not move. I did everything that Ryan the warranty manager told me to do and it still would not move. Also per his instructions, I left a message and my phone number for him to call me back for more help. He never did. Now from talking to "The Pool Man" company, I have to mail the cleaner back to them at my on expense to get a refund. And that depends on their determination. Amazon doesn't handle these returns. This will be my last time to buy something online. I stand to loose $300 with this experience. An expensive lesson to learn. I went to leslie Pool and bought a Polaris. It works very well. I also want to say, if you buy something on Amazon.com, make sure they handle the return and not the company selling the product.
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on July 31, 2011
Verified Purchase
I read a few reviews prior to buying this product and they all seemed to complain about the same issue, which was the vac sucking to the bottom and staying put. In my mind, this would be an easy fix so I took the chance and bought it. I received the vac very promptly from the Poolman and installed it, and experienced the same issue as everyone else. It sucked to the bottom and stayed in one spot. Normally there are valves installed on the lines going to the pump that would allow you to regulate the amount of suction you get. However, my pool doesn't have a single valve. To fix this without cutting into my pump lines, I bought a 1 1/4" PVC ball valve from Ace Hardware and installed it between the 1st and 2nd hose from where you connect the vacuum hose to the pool strainer. There is a rubber fitting that comes with vacuum that can be used as a reducer on one end of the ball valve so all you need to do is a buy a reducer when you buy the ball valve for the other end. Take a piece of the hose to Ace with you so you buy the correct size. There is a black do-hickey that comes with the vacuum that you can insert into the end of the hose after you install the valve that will allow you to adjust the valve to the correct pressure. Once you get the pressure correct, this thing works like a champ. It climbs the sides, goes around the steps and ladder with no problems. It is well worth the money if you don't mind spending another $10 on a ball valve and reducer. Basically you are looking at a very easy fix. Buy a ball valve and reducer, then insert it between the 1st and 2nd hose, adust the valve to the correct pressure using the supplied tester, then you are good to go. If you already have a valve on your lines at the pump then all you have to do is insert the suction tester in the end of the hose and adjust till it is correct. If you want to see a picture of the valve installed, reply to this review and I'll email it to you.
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on June 20, 2011
Verified Purchase
I bought this because of price. What I am not sure of is whether the poor performance is because of the cleaner or the design of my pool. I have a traditional rectangular pool with inset curved corners and this cleaner always gets stuck in the corners and at the pool steps. If I could return it, I would, simply because it is not doing the trick for me, but again that could be because of design of my pool. If you have a unique pool, be sure this will work, otherwise, keep looking.
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2 of 3 people found the following review helpful
on January 30, 2010
Verified Purchase
Had a G4 prior to this Dirt Devil. Much better design and construciton then more expensive G4. Great customer sevice. Had a few minor questions, talked me through assemply and up and running in about 10 minutes.
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0 of 1 people found the following review helpful
on August 5, 2011
Verified Purchase
We purchased this product even after reading some of the negative reviews because i liked the fact it had no moving parts to fix. This being our first vac for the pool i was a bit skeptic. The key to this one as noted in one of the other reviews is the suction power. Our pool has a skimmer and a main drain each with its own regulator valve. I was able to play with adjusting the skimmer's suction until i got it just right. Also you may have to take a length of hose out - mine ended up shorter than the instructions called for but i think its because our pool has a large shallow area. You also have to play with the weight and its location as well as the suction. Once it's correct though it works like a charm. We nicknamed ours "Dee Dee" since we fired the pool service. Dee Dee does a great job twice a week overnight and never complains about a raise. I plan to buy an inline leaf canister and then i wont have to empty the skimmer as much. (We have lots of trees here in the south).
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0 of 2 people found the following review helpful
on October 25, 2011
Verified Purchase
I have been battling this cleaner all summer. It has always been a major pain, and has continued to get progressively worse. It's to the point now where the pressure valve has to be adjusted to within a hair's breadth to get the hose to pulse, and I only manage to get it to do that much about a third of the time. Even when I do, half that time, the cleaner still won't move. When the cleaner does move, it's extremely anemic. I have to stare at it for several seconds to determine whether it's moving. If I do get it to move, it goes for about 10-30 feet then stops again. It stops in the "deep" end. I have a play pool; the deep end is only five feet deep. It also gets hung up by the steps, at the lip to the seats, where the dedicated cleaner line connects . . . The pressure on my pool is fine. The elusive sweet spot is about halfway to full pressure, so I've got plenty of play either way. When you call to get help, they don't even give the option of Whisper Vac anymore. I guess it's been discontinued, and no wonder. It's worthless. The only good thing about it is the two year warranty. Here's hoping they'll honor that.
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