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Dirty Laundry (Five Star Mystery Series) Hardcover – May 7, 2010

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Product Details

  • Series: Five Star Mystery Series
  • Hardcover: 264 pages
  • Publisher: Five Star (May 7, 2010)
  • Language: English
  • ISBN-10: 1594148570
  • ISBN-13: 978-1594148576
  • Product Dimensions: 6.6 x 0.8 x 8.9 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #5,222,738 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

Osborne's delightful second Robyn Kelly whodunit (after 2007's Masquerade) provides an entertaining look at hospital life. Robyn, the manager of the patient relations department for a suburban Seattle, Wash., hospital, has the misfortune to find a difficult patient, Jason Hilliard, dead in his bed with IV tubing knotted around his neck. Robyn runs for help, but by the time she and others return, the tubing around Jason's neck is gone. Since her local police detective friend, Matthew Pierce, has thrown out his back, it's up to Robyn to delve into the evidence that Matthew's boss, Captain Roberts, is fumbling over for clues to the killer. Meanwhile, the 40-year-old widow must also deal with hostile patients, unhappy employees, and myriad other responsibilities. A homeless man proves to be an unexpected rescuer and helps bring this clean-as-a-whistle cozy to a perfect conclusion. (Apr.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.


"Robyn is a likable character and an engaging narrator." -- Booklist on Masquerade

--This text refers to the Paperback edition.

More About the Author

Liz Osborne writes the Robyn Kelly mystery series based on her own experiences as a patient relations manager for a large healthcare organization.

Booklist said about Masquerade, "Robyn is a likeable character and an engaging narrator. Novelist Osborne effectively intersperses interesting details about hospital routines and patient-relations work into the story." Publishers Weekly called Dirty Laundry, the second book in the series, a "delightful...clean-as-a-whistle cozy."

She is also the author of the patient relations primer, "Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery."

An avid gardener and genealogist, she lives in Western Washington with her husband and two dogs.

Visit her website at www.lizosborne.com

Customer Reviews

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Harriet Klausner #1 HALL OF FAME on May 8, 2010
Format: Hardcover
Near Seattle, at Madrona Bay Hospital and Medical Center, Nurse Manager of the 3-West Unit Susan Wong complains about the perverted behavior of patient Jason Hilliard to forty year old Patient Relations manager Robyn Kelly. Apparently the twenty-six years old Hilliard flashes the staff though he insists it was done accidentally. He has been an in and out patient several times who no one wants to help. Robyn says the staff does not have to put up with this lewd behavior and she will warn him to cut it out.

Before she can do that she meets bewildered William Jones who says he lives in Central Park New York. The indigent elderly man has a nasty cut filled with maggots so Robyn intervenes and insures he receives proper treatment, but she goes home before she can visit Hilliard. That weekend her friend Police Detective Matthew Pierce injures his back moving heavy bags for Robyn and is hospitalized. Robyn accompanies him and stops to see William only to find another Hilliard complaint. She visits Hilliard who is dead with an IV cord around his neck. Police Chief Roberts botches the case from the onset, but claims he has a suspect so in spite of the warnings from her son and Matthew, Robyn investigates like she has done before (see Masquerade) as she knows who he will blame.

This is an engaging Washington State cozy with a nice late twist. The story line takes awhile to get into the whodunit as the focus is for a good portion of the tale is on the cast at the hospital. As Robyn proves a likable advocate for patients and staff, readers who enjoy a medical amateur sleuth competing with the cops will want to read the airing of Dirty Laundry at Madrona Bay.

Harriet Klausner
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1 of 1 people found the following review helpful By Chanticleer Book Reviews on March 1, 2013
Format: Hardcover
Nothing seems to go right on Friday the thirteenth for Robyn Kelly, Patient Relations manager at Madrona Bay Hospital in Seattle, when she collects professional and personal crises like a movie star collects fans.

First, she is confronted by an injured homeless man who wanders into her office. Then nurses and a food service worker complain about a flasher patient, who turns up dead--murdered--when Robyn goes to his room to speak with him. On the personal front, her friend, Detective Pierce, injures his back hauling gardening supplies for her. And then her son announces he's going to Africa as a volunteer for a company Robyn has never heard of. Next her father, who considers himself invincible, has to be convinced to come to the hospital to be evaluated after he collapses at his ranch.

When Detective Pierce, now trussed up in traction, asks Robyn to quietly look into the details surrounding the murder of the patient, she begins to unearth unexpected issues related to the hospital. But, how can she investigate and get all her work done when the new hospital administrator insists Robyn take over for him in writing reports, presenting same, and participating in numerous meetings long on time-wasting? Meanwhile, situations on all fronts begin to escalate.

Robyn begins to suspect someone in the hospital has to be involved. Is it the unpleasant contract nurse whose behavior at Madrona Bay and other hospitals is less than stellar? A hospital staffer who has it in for Robyn? The homeless man whose hospital room begins to look more like a pleasant hotel suite each day that he remains there?

Can Robyn, with the help of Detective Pierce, still unable to walk, solve the case before his boss intends to charge her with the murder?
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By joanntreat on May 24, 2012
Format: Hardcover
I loved this book ! i just finished today went on amazon and i am ordering the 1st in the series and i cannot wait to get it and read it!
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By Marie Moore on September 18, 2011
Format: Hardcover
I actually got this book for free online. It was a delightful book and it kept my attention. I think I enjoyed it even more because I used to work in HR at a hospital and my office was right next door to the Patient Relationship Manager.
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