I decided to make a change from cable after moving into a new home. From the get go my wife was harping on me because the program guide had to be downloaded (~10 minutes) everytime we turned on the TV at night. The remote on one of the units became nonfunctional within a month and the response from Dish Network was essentially "tough luck." The high def channels were garbled 50% of the time. After enduring ~ 15 months of the service I called to cancel (I had a 1 year contract with two HD receivers). The customer service rep was nice...until I repeatedly rejected her retention offers. She became downright mean and nasty. I paid off the prorated balance on my account and she told me that I would have to return the two receivers and remotes as well as the LNBF module which is contained within the central portion of the satellie dish. She also informed me that I would be receiving prepaid shipping boxes in the mail. I thanked her for her time and proceeded to risk life and limb to climb up on the roof and remove the LNBF. As soon as the boxes arrived I carefully placed all of the equipment in the two boxes and dropped them off at UPS. I thought to myself "live and learn" and contacted the local cable company to install digital cable. It should be noted that the previous homeowner had cable television service which was still functional for a couple days after we moved in. Jump forward 15 months: When the cable installer arrived he told me that the coaxial (TV) cables had been cut and were no longer functional. He stated that it is not uncommon for Dish Network installers to cut the cable (for no legitimate reason) when installing the satellite dish. Fortunately, I was not charged for the new cable wiring which was quite an endeavor. Just when I thought the Dish Network fiasco was behind me, lo and behold, two months later I see a $100 charge on my AMEX bill. I call Dish Network and was told "I don't know." The CSR said that he thinks it must be because I didn't return the LNBF since it cost $100. I thought to myself since they sent me two shipping boxes for the two receivers and there is only one LNBF maybe the Dish Network guy who opened the box without the LNBF reported it as missing. The return boxes included a piece of paper with a checklist for all the items that need to be returned including the LNBF. Out of fear that something like this might happen I had actually placed a note in the non-LNBF box which stated that the LNBF is in the other return box. Well my attempt to explain the situation fell on deaf ears so I contacted AMEX to dispute the charge. They credited my account for $100 pending their "investigation." I figured that the "misunderstanding" would come to light and we (my family and Dish Network) would go our separate ways. Well to my dismay I get a letter from AMEX stating that they concluded their investigation and deemed the charge as "justified." They were also gracious enough to include instructions on how to return the Dish Network equipment. Thanks AMEX!!! Of course the UPS tracking information only indicates that two boxes were returned with no way of knowing if the LNBF was returned even though, as God as my witness, I placed the damn thing in the box myself. To add insult to injury I received another bill from DISH NETWORK for $8.75 for the New York sales tax on my mysterious $100 piece of equipment. Do yourself and your loved ones a huge favor by staying far away from DISH NETWORK. It's NOT woth it!!!