Top critical review
One person found this helpful
Great suitcase but not from The Same Day Shipping Co.
on May 5, 2014
This is a great product, but not from "THE SAME DAY SHIPPING Company" which disguises itself under such company names as "GET READY FOR MOTHER'S DAY" etc. We ordered our suitcase for our toddler, received it after about a week (acceptable) and then found a giant and deep scratch that extended across 25% of the suitcase. Yes, I know that suitcases will get damaged eventually but I liked paying new prices for new items. I contacted them and they gave me a way to send back everything and make my return take over 2 weeks (just to send it back-- not even including sending out a new one). We needed a suitcase now, so that won't work. I was hoping they'd refund me a percentage, but no such luck.
As a father of two kids with two full time jobs, I dont have time to go and send this back and re-order and gamble that I'll get a new product. I love the suitcase and my toddler is just going to have to accept that there's a scratch courtesy of the Same Day Shipping Company which operates with poor customer service. A phone number would have been nice.