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Most Helpful Customer Reviews
8 of 8 people found the following review helpful:
3.0 out of 5 stars
Not warm enough for camping but the kids love it,
Amazon Verified Purchase(What's this?)
This review is from: Disney Princess EZ-Bed (Sports)
I do think this is a great bed and that we will get plenty of use and fun out of it, but it is not warm enough for camping. The only thing separating the child from the cold airmatress is the fitted sheet. I think that in some homes that is not even warm enough for a sleepover. So our fix is just to put a fleece blanket down on top of the fitted sheet. And we have taken it camping and our daughter was plenty warm with some fleece PJ's and some extra blankets. She loves the bed and wants us to blow it up every time she sees it on the shelf.
3 of 3 people found the following review helpful:
1.0 out of 5 stars
poor customer service / poor product quality,
This review is from: Disney Princess EZ-Bed (Sports)
We received two airbed as a gift and used them 1 time before one started to leak air. I called the manufacture and waited over a week to hear back. After speaking with Tammy Marcum in customer service (the person listed on there web site as head of customer service http://www.exxel.com/index.php/contact) I was told that because I did not technically purchase the product (it was a gift) I did not qualify for the warranty. She sated "if we refund you or replaced your unit, the store that it was bought at would get there money, you would have paid nothing, and we would be out the cost, someone needs to be out money and it wont be us." she further said its not there fault it leaked because they buy the air beds from China so they should not be liable for the leak. (note, Exxel's web site proudly lists all over that there product is made in America and they compete against China products to bring jobs to the US(...)
I asked why they don't stand behind there product and was told that she didn't have time for such discussions and if I don't like the policy to argue with "the big box company" that sold it so the refund doesn't effect her bottom line.
2 of 2 people found the following review helpful:
2.0 out of 5 stars
Cute and handy, but not great and very noisy,
By
Amazon Verified Purchase(What's this?)
This review is from: Disney Princess EZ-Bed (Sports)
First... no pump is included, so we had to run out and buy one. Secondly, it is so squeaky loud that every time ouir daughter moved at night we woke up. She evn eventually decided she wanted to sleep on the floor.
Cute and handy, and good for fun, but not a long trip or if you're sharing the room.
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