Most helpful critical review
15 of 16 people found the following review helpful
5 weeks and 2 days delivery time - wait and get a deformed figure
on June 14, 2014
The Olaf figure I received has a nice/soft feel to it. I only saw one loose string on a seam around the eye. The Olaf figure does have an embroidered Disney seal on the left foot and one tag attached to the left twig hand which does not look like a genuine Disney tag and nowhere does it mention it's a Disney product.
The Olaf figure is a present for our grand child - he likely does not care if this is a genuine Disney product, but for those of you who want the original Disney Store product I would recommend to carefully check the seller.
I had ordered this item from "Guaranteed Response To Any Problems W/I 24 Hrs." The soft, plush figure arrived poorly packaged in a plastic bag inside a padded manilla envelope... meaning it got squished and squeezed along the way... So Olaf is a little bent out of shape.
Also, I ordered the Olaf Plush Figure on May 5 and it did not arrive until June 13th. While the estimated delivery time during checkout indicated a delivery timeframe up to June 19th, I did not pay particular attention to it, as it was part of a larger order and listed somewhere in the middle.
Waiting 5+ weeks for an item from a Amazon seller to be delivered was a new experience for me.
When I checked with the seller I received a response in 24 hours. The response lacked basic customer service skills and offered no explanation as to why it would take that long for the plush figure to be delivered. I definitely learned to pay closer attention to listed delivery times and location of the seller (Hong Kong is this case).
Long Story Short: The plush figure is OK, but likely not a genuine Disney plush figure (from what I can tell anyway). Customer Service could definitely be better from this seller - from delivery time to customer service response.