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Great read! Good advice for providing excellent customer service in a hospital setting.Published 5 hours ago by jaylon_69
Great book, an easy read. Lots of influential material. One of the better leadership books I have read.Published 20 days ago by cornercarverfan
I "read" the audio version... very well done. Well written, just the right mix of theory and stories, and for the audio version, the reader was excellent. Read morePublished 27 days ago by knb53
A winning approach to business management, no matter what your business. If you desire increased customer/client loyalty, and the resulting increase in referrals, this book will... Read morePublished 1 month ago by John Bonnett
It's all about the WOW factor. Once you read this book you will never interpret surveys the same again. "SATISFACTORY" is an expectation and will not create loyalty.Published 1 month ago by weejee
Several pages were just sat inside the book. For this to be listed in good condition I would expect normal wear and tear of reading, but not just have pages that have fallen out... Read morePublished 2 months ago by John Hammonds