The most original ideas on conflict in years. A must read for anyone interested in making their organization a success.
, author of Getting to Yes
One of the most enlightening and useful books Ive read about that indomitable, freighted four- syllable word that has the power to destroy dreams and livesor enliven them: relationships. Smith has a unique style, smart and deft, coupled with a fresh sense of humor.
, distinguished professor of business, University of Southern California, and coauthor (with Noel Tichy), Judgment
Work relationships are like the weathereverybody talks a lot about them, but most think they cant do much about them. Such fatalism soon becomes a self-fulfilling prophecy, resulting in mediocre and frustrating teams at all levels. A master adviser to teams, Diana Smith persuasively shows how those who truly care about performance and relationships can simultaneously nurture both.
, author, The Fifth Discipline
A rare booksensitive in human terms, but also practical and hard-edged.
Lord Dennis Stevenson
, banker, chairman, HBOS, plc
Smith offers advice thats applicable to politics, governance, and life itself. An easy read that can really pay off.
Geraldine A. Ferraro
, former member of Congress
With advice that is both practical and profound, Smith shows us how to bring out the very best in our partners, teammates, and ourselves.
, professor of management practice, Harvard Business School
Smith has written a masterpiece . . . for all leadersfrom business to politics.
Jonas Gahr Store
, minister of foreign affairs, Norway
An invaluable guide to a domain thats becoming ever more important, not only in business but across sectors. I wish I had this book when I co-founded City Year twenty years ago.
, CEO, Be the Change, and cofounder, City Year
These days relationships are recognized as business lifeblood and everyone works to improve them, so Diana McLain Smiths Divide or Conquer: How Great Teams Turn Conflict into Strength
is right on the money. She takes you behind the media stories of relationships that made headlines
to illustrate how a broken relationship can cause severe damage not just to the people, but to the company and the brand. Relationships happen, but great relationships take thought and effort. Theyll never be easy, but Divide or Conquer
provides the tools and insights to make them easier.
[Smith] does a phenomenal job of breaking down the dynamics, dysfunctions, errors, and blind spots that caused all kinds of turmoil at Apple, ultimately ending in Steve Jobs being removed from his job.
This kind of thing happens all the time in business and personal relationships, and this book seeks to help us understand why and suggests ways to prevent it from happening. Smith provides some great models, examples, and techniques to help you here. More importantly, she provides some tools to help you push the reset button and try to get things on a healthier trajectory. Brilliant stuff, and very practical.
--This text refers to an out of print or unavailable edition of this title.