About the Author
Todd Hunt is a Recovering Anal Retentive Professional (RARP) who finally learned to lighten up.
Now he's a nationally recognized author and speaker, who tells funny stories about sales, customer service, leadership, change and communication bleeps and blunders in business. His other books include "Pardon Me, But That's a Really Stupid Sign!"
Excerpt. © Reprinted by permission. All rights reserved.
Extensive research reveals the five hottest topics in business today:
1. Sales
2. Customer Service
3. Leadership
4. Change
5. Poetry in the Workplace
When I started out as a speaker I thought I needed a separate speech for every one of those topics. (OK, maybe not poetry in the workplace.)
And since I'm so anal retentive, I researched like crazy. Read every book I could find. Surfed the Web. Made color-coded file folders for each topic.
Then one day it hit me.
Sales, customer service, leadership, change (even poetry in the workplace) -- they all boil down to one thing:
Communication.
The biggest problem in business today. Becasue we all screw it up!
This book shows how to fix those screw-ups. And how to communicate better with customers, employees and suppliers to become more successful, make more money and get a better life.
Sounds pretty good, doesn't it!
