Doing Business with Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books) [Paperback]

Kazuo Nishiyama (Author)

Editorial Reviews

From the Back Cover

In Japan, evidence of the country's Westernization abounds, yet despite appearances, it has remained "uniquely" Japanese. For this reason, the uninformed Westerner doing business there will find it difficult and even frustrating to work with Japanese unless he or she gains a good understanding of Japan and its people. The author draws on his extensive bilingual and bicultural experience to provide readers with an insightful look at many key aspects of doing business with Japan, ranging from initiating and maintaining business contacts, effective interpersonal communication, decision-making styles, negotiation tactics, presentational speaking, working of Japanese multinational companies, and living and working in Japan. Academics, non-academics, students, and others who are interested in learning how to communicate effectively and successfully with Japanese in international business contexts will benefit from the author's sound recommendations and advice.

About the Author

Kazuo Nishiyama is professor of intercultural communication at the University of Hawaii.

Product Details

• Paperback: 228 pages
• Publisher: University of Hawaii Press (December 1, 1999)
• Language: English
• ISBN-10: 0824821270
• ISBN-13: 978-0824821272
• Product Dimensions: 9 x 6 x 0.6 inches
• Shipping Weight: 9.9 ounces (View shipping rates and policies)
• Average Customer Review: 3.5 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #1,584,343 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

26 of 28 people found the following review helpful:

2.0 out of 5 stars Do's & Don'ts Not Enough for Intercultural Communication, April 13, 2000

By 

Intercultural Management Quarterly - See all my reviews

This review is from: Doing Business with Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books) (Paperback)

Japan is one of the largest economic superpowers. With skyscrapers and American fast-food chains, a first glance of a city may provide the impression that Japan is truly westernized. Yet, despite the appearances, Japan has remained "uniquely Japanese" in many aspects, which makes many uninformed Western businesspeople in Japan confused and even frustrated. Doing Business with Japan: Successful Strategies for Intercultural Communication provides a quick overview of Japanese history and social structures, and explains the meanings of Japanese customs that are typically seen in business occasions in Japan. Nishiyama covers a wide range of topics, from a typical living situation in Japan to conflict resolution in Japanese companies.

Kazuo Nishiyama attempts to guide American businesspeople that are planning to do business in Japan with a better understanding of Japanese business customs. Familiar with both Japanese and American customs, the author approaches various aspects of Japanese culture that many Americans businesspeople question, such as establishing business relationships with the Japanese. He also includes a glossary of Japanese terms and concepts that provides an easy reference for busy businesspeople.

The risk of this book, however, is that it can read more as a quick guidebook for American businesspeople to come to terms with Japanese unwritten business rules, rather than as a book to learn successful intercultural communication techniques to conduct business in Japan. Nishiyama includes few descriptions and explanations of American customs. His book does not provoke any self-awareness among the reader. Therefore, American businesspeople will tend to continue thinking that Japan is especially unique and they are normal, which makes mutual understanding more difficult. Also, he often advises Americans to adjust to Japanese customs, such as sending gifts, which might appear ethically wrong to Americans. In order to establish a long-term relationship between people with different customs, this one way adjustment will be problematic at some point. Therefore, it would be desirable if Nishiyama could show how to search for a common ground between the cultures.

For those who are very new to Japan and need "do's and don'ts" in order to avoid mistakes in the beginning, this book is useful to grasp the general rules for doing business in Japan. But for those who are more interested in Japanese culture or want to establish long-term relationships in Japan, this book falls short in explaining all of the complexities of the Japanese culture that are crucial to understand for effective intercultural communication.

6 of 6 people found the following review helpful:

2.0 out of 5 stars Nishiyama fails to deliver, December 1, 2005

By 

Theron Muller (Nagano, Japan) - See all my reviews
(REAL NAME)   

This review is from: Doing Business with Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books) (Paperback)

I bought this book as part of my MA dissertation work into the influence of langauge and accent in Japan. I was disappointed with what I found. Since this book was published relatively recently, I was hoping for a modern interpretation of Japanese culture--something that was missing from my literature review. Unfortunatley, I discovered Nishiyama failed to take into account modern-day Japan, but instead seems to reflect upon the Japan of 30 years ago. As a resident of Japan, I was interested in how Japanese business people would view some of Nishiyama's main points regarding Japanese culture, so I shared some of his observations of Japanese culture with students of mine during a business English class. They also tended to think that the protrait Nishiyama paints of Japan is outdated. If you're looking for a book that gives both an accurate and modern picture of Japan, then I would recommend you look elsewhere.

0 of 3 people found the following review helpful:

5.0 out of 5 stars Quick and Informative Read, May 13, 2002

By A Customer

This review is from: Doing Business with Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books) (Paperback)

Interesting and quick read. A broad and helpful guide for business or social interaction with Japanese nationals. Surveys typical cultural characteristics and philososphies driving them. Proposes a number of situations that might arise and provides suggestions regarding acceptable etiquette. Excellent for avoiding cultural insults.