Preface, How To Use This Book, Introduction, Chapter 1: Communication Lesson-A Child Care Provider Bill of Rights. Chapter 2: Business Lesson-Contracts and Policies. Chapter 3: Communication Lesson-Eliminate Guilt! Chapter 4: Business Lesson-Rates, Fees, and Collection. Chapter 5: Communication Lesson-Communication Styles: Passive, Aggressive, and Assertive. Chapter 6: Business Lesson-An Effective Record Keeping System. Chapter 7: Communication Lesson-Assertive Listening Skills. Chapter 8: Business Lesson-Cash In, Cash Out-Where Do You Stand? Chapter 9: Communication Lesson-Sharing Unpleasant Information With Parents. Chapter 10: Business Lesson-Marketing Strategies. Chapter 11: Communication Lesson-Responsibilities Of An Assertive Child Care Provider. Chapter 12: Business Lesson-Your Child Care Business Plan. Appendix A: Glossary of Terms. Appendix B: Sample Business Documents. Appendix C: Reproducible Forms. Appendix D: Library Resources. Pre-Formatted Diskette Order Form.
About the Author
Montana Resource and Referral Network