Too often I read a business book and when finished I need to figure out how to adapt it to my business. Read morePublished on March 16, 2013 by Sheba
If I could choose only one book to help improve my business or my career, Domino would be it! This book is an all-in-one. Read morePublished on May 21, 2010 by Christine M. Derose
As a customer service manager, I found this book to be illuminating and very useful. Clearly written with an elegant simplicity, it contains great information and insight for... Read morePublished on May 11, 2010 by J. Nelson
Domino is a valuable and practical approach to building and maintaining customer relationships. I really like the methodical approach to the process. Read morePublished on September 12, 2009 by Alan Kipust
This book really does a fabulous job of illustrating the importance of an authentic customer experience. Read morePublished on April 21, 2009 by C. Carey
You can tell from reading DOMINO that Linda Ireland possesses a wealth of experience that spans positions and fields alike. Read morePublished on April 18, 2009 by frequent _flyer
I have never come across a book like DOMINO before. It really pushes the idea that customer experience needs to stop being relegated to sales and marketing divisions and must... Read morePublished on April 17, 2009 by Stephen W.