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Don't Be That Boss: How Great Communicators Get the Most Out of Their Employees and Their Careers Hardcover – September 1, 2009


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Product Details

  • Hardcover: 224 pages
  • Publisher: Wiley; 1 edition (September 2009)
  • Language: English
  • ISBN-10: 047048585X
  • ISBN-13: 978-0470485859
  • Product Dimensions: 8.7 x 5.9 x 0.8 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #202,018 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

There's no point in talking if your people aren't listening. Whether you're an executive, a manager, or a small business owner—and whether your organization is big or small—Don't Be That Boss will show you how to improve your communication skills for long-term business success.

Told in the form of an entertaining, enlightening business fable, the story follows two business leaders through a typical workday and all their normal daily communications—including meetings, conferences, one-on-one discussions, break room banter, phone calls, and e-mail. Both are committed, intelligent professionals, but they take very different approaches to communication—leading to vastly different results.

When you manage other people, how you communicate with them makes the difference between success and failure. It's not enough to simply communicate—you have to communicate in the right way to get the results you want from your people and teams. In Don't Be That Boss, Mark Wiskup teaches you the ins and outs of effective, inspiring business communication.

In the office, how you communicate is just as important as what you say. Based on real and common situations you'll find perhaps all too familiar, this book helps you realize what great communication is, how it works, and how it makes your business better in virtually every way—giving you a sustained competitive advantage.

Written by a renowned executive communications coach, Don't Be That Boss shows you how better communication leads to productivity and profitability—and how to make it happen in your office.

From the Back Cover

Praise for Don't Be That Boss

"Mark Wiskup's newest book is not exactly a how-to like his earlier ones. Instead, in this fast-reading drama that reminds me of The Goal, the famous Goldratt novel about manufacturing, we follow the lives of two starkly different managers. Chad, the one in need of lots of people-skills learning, reminds me of the words of author/speaker Tom Peters. Chad greets his employees every Monday morning in the coffee room—mechanically, checking off and crediting himself for each arrival. Peters once commented, 'If you don't really care about your employees, really care, you should be a management consultant, not a manager.' But Wiskup shows that managers can learn. His twelve-hour story will keep you as engrossed as watching the TV show 24. I give it five stars!"—Barry Render, PhD, Harwood Professor of Operations Management Emeritus, Rollins College, Graduate School of Business

"This book will make you squirm. It will make you ashamed. It will make you better. For most of us 'words' are a poor approximation of what we mean. Wiskup's day in the business life of Chad and Mike shows with crystal clarity how to speak with purpose and integrity like a real leader should."—Gary Harpst, founder of Six Disciplines and Solomon Software, author of Six Disciplines® Execution Revolution

"Mark Wiskup demonstrates, with deft clarity, precisely how our behaviors and words cause organizational success or failure. If you've ever wanted to know the specific do's and don'ts of creating employee relationships that lead to respect, loyalty, high performance, and enduring success, read this book."—Rafael Pastor, Chairman of the Board and CEO, Vistage International

"Using this book as a teaching tool is especially helpful for fledgling managers. The scenarios depicted reflect real life and these conversations really do take place. Don't Be That Boss is a fun read, and illustrates how genuine, heartfelt honesty in management helps us all grow."—Fleury Yelvington, President and CEO, Carondelet Health, Kansas City


More About the Author

CEOs and managers across North American, Europe and Asia confide in Mark Wiskup every week about their daunting leadership dilemmas involving employees, vendors and investors. Mark acts as a coach, mentor and advisor - all at the same time - teaching bosses, supervisors and managers how to have more success and more fun, every day by communicating their unique ideas with intensity, joy, and impact.

His clients say he's a task master, intensely helping them to understand how communication disconnects in their organizations always wind up hurting the P&L...and their professional equity. He challenges all audiences; from intimate workshop groups to large conferences of CEOs, with practical and lively sessions that result in energetic group discussions, instant take home value and lots of humor.

Mark is a story teller by nature, starting his post-college years as an award winning television journalist and anchor in Minnesota, Colorado, Florida and Arkansas. He also founded and ran a visual media production company for 15-years with operations in Florida and Colorado.

He has degrees from both UCLA and Northwestern University. Finally, he is proud to say he once served as a driver for Ian Anderson and the band Jethro Tull during several Florida tour dates.



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Customer Reviews

4.9 out of 5 stars
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See all 9 customer reviews
The format is very easy to read in short bursts.
Daniel Albert
I highly recommend this book and am looking forward to Wiskup's next project!
Douglas Davidson
It's a quick read with very practical advice through the real life examples.
kml

Most Helpful Customer Reviews

2 of 2 people found the following review helpful By PE Executive on November 30, 2009
Format: Hardcover
Mark is a master at providing practical real life examples of what good communication sounds like and more importantly what bad communication sounds like. Whether you are talking to the barista in the coffee shop, an employee who is underperforming due to personal issues, an employee who is giving you a snow job or an employee who is an A+ and needs to stay motivated in a bad economy, "Don't Be That Boss" will teach you effective communications strategies for each. Even if you think you are a good communicator, "Don't Be That Boss" will make you better and you will see immediate improvements in productivity among your employees - I have already used several strategies to great effect.
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2 of 2 people found the following review helpful By Douglas Davidson on November 27, 2009
Format: Hardcover
I've now read three of Mark Wiskup's books and consider him one of my favorite authors. As a front-line manager for a large corporation, I found "Don't Be That Boss" to be relevant, practical and immediately-actionable. The book is divided into short chapters that illustrate the various challenges managers experience on a daily basis (such as simple issues like connecting with an associate or more complex issues such as facilitating a performance management discussion). Each chapter provided me several "ah-ha" ideas that I immediately incorporated into my daily routines.
I highly recommend this book and am looking forward to Wiskup's next project!
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2 of 2 people found the following review helpful By A. greenspan on November 6, 2009
Format: Hardcover Verified Purchase
After reading Mark Wiskup's first two books, I signed up early for his latest one. I received it a week or so ago and it doesn't disappoint. In fact, it's
not only a fast read, it's a terrific read, highly informative. As the owner of small business, I will refer to it again and again as a bible on how to
be a better employer and how to get the most out of my employees.

For anyone who runs a company or manages a department, this is invaluable stuff. I've read books on this topic before, but this one is by far the best.
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2 of 2 people found the following review helpful By Arment Dietrich on October 25, 2009
Format: Hardcover
Even as a communication professional, Wiskup's `Don't Be that Boss' has provided me real-life examples to coach my employees into becoming even better communicators. The most successful leaders hone their communication skills every chance they get and Mark Wiskup makes you exert mental calories in order to make your words meaningful to all.
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1 of 1 people found the following review helpful By kml on July 7, 2011
Format: Kindle Edition Verified Purchase
This is a great book. It's a quick read with very practical advice through the real life examples. This is not the typical book on communications essentially stating the same old advice with new jargon. It is very direct and applicable. I have recommended it to others on our management team.
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