Most helpful critical review
3 of 4 people found the following review helpful
Boots good - vendor not recommended
on February 20, 2014
Dr. Martens boots are a classic. Yes, they tend to run large (so order one a bit smaller than your usual shoe size); and yes, they take a while to break in. But once they are broken in, they are a great boot. Comfort, support, and a certain "style".
The real problem was the vendor - Elite Hero. I appreciate and support small business people trying to make a start, but I expect them to be honest and professional in their business conduct. The amazingly long time it took to get my order from them leads me to believe that as they receive orders, they then go out and purchase the item you ordered and resell it to you. After waiting over a week for any indication of my order status, I contacted them and was told that they checked their warehouse and the boots were in stock. My experience leaves me skeptical that they have a "warehouse". When I received my boots, they were too-big, so I returned them and requested an exchange for the next smallest size. Instead (and to my great - and unpleasant - surprise), they issued me a refund for a fraction of the purchase price - told me it was a restocking fee, they provided an almost incomprehensible explanation for why they gave me a small refund instead of doing an exchange as requested. I love my Doc Martens boots - but I cannot in good conscience recommend Elite Hero at this time. I hope if they read this review, they will reconsider their approach to business. If they want to play with the big boys out here on Amazon, they have to up their game.