9 of 10 people found the following review helpful
on April 7, 2012
I am very disappointed with this product. I will be fighting the company for a full refund. It scratches easily, doesn't clean up for anything and has streak marks everywhere. I can't believe the amount of dings in this flooring. The light has faded my flooring and it has been in only for a month. Do NOT waste your money.
8 of 9 people found the following review helpful
on November 16, 2013
Bought St James Collection Butler County Beech at Lumber Liquidators. What a nightmare to TRY to install. Material is so CHEAP it will NOT lay flat on top of pad to interlock properly. Lots of damaged pieces and a total waste of money in my humble opinion. I understand from other reviews that that the stuff does not wear well either. Looking for cheap garbage - this is it -otherwise AVOID this product.
5 of 5 people found the following review helpful
on November 23, 2014
This floor looks spectacular despite being hard to keep clean. This beautiful look will last about 2 months.
The joints are very poorly done and the quality of the under board that the laminate is glued to is absolutely a disaster. I have chips and pealing everywhere. I spent $6,000 to do my entire house. Selected a 12mm products that had 3 reviews (all good) and all from the seller- Lumber Liquidators. The 25 year warranty is a joke. I have had this floor for 2 months and its falling apart.
I thought I did my homework with getting a 12mm product and since it had 3 good reviews, I should have Amazon's reviews. A nightmare!
10 of 12 people found the following review helpful
on November 26, 2013
When I first saw this floor i was amazed. But after about 6 months my amazement turned into nightmare. It can never look clean. i have experimented with all kinds of water and vinegar ideas you can't imagine. For pets, Just forget buying this floor. The main reason, I didn't like this floor wasn't the poor cleaning look it gave. But rather I felt their was a design flaw in the sealer used to bind the laminate to the substrate. I later realized that because after a few months of perfection in my cleaning, swollen gaps began to appear. But the swells were not in the seams, but rather under the laminate edges. This floor was not sealed properly at the factory, thus I will consider legal action against the maker. I have even followed all the recommended cleaning processes and my own. The edges should never swell at all. I hope others had noticed this problem, unless mine is a isolated case. Was the worse decision I made for a floor!
9 of 11 people found the following review helpful
on March 16, 2014
UPDATE: 60 Minutes exposed Lumber Liquidators on 3/1/15. If made in China, it likely has very high levels of formaldehyde (cancer causing) in it from the glue they used to adhere the laminate levels.The stock was halted this AM and just now started trading about 25% down. According to my leftover boxes, this is manufactured in China
After only 3 months, several of the boards throghout the house have raised edges along the surface, there is practically no water resistance. Beautiful in the stores - but a complete waste of money.
When I called lumber liquidators about the 30 year warranty they advertised, they told me that warranty doesn't cover the SURFACE of the FLOOR...well, what the heck else is it supposed to cover??? They also actively "sold" me this floor. I asked questions - told them this would be on my entire main level, including the kitchen. Told them I had 3 dogs and two cats, asked them about durability. Based on that I NOW know, it was beyond ridiculous for the "professionals" at Lumber Liquidators to recommend laminate (laminate that they knew would go in the kitchen, a high moisture area) with a high-gloss, piano finish that would be sure to show every paw print. Ugh.
I was also a naïve idiot when I checked the glowing reviews on the lumber liquidators website. Duh! They control these reviews. Of course, they are not going to allow anything deeply negative about them or the flooring they sell.
You'll see from other reviews that keeping this floor clean is a nightmare. I feel like I've tried everything, including Lumber Liquidators "special" soy-based laminate cleaner...I even bought a floor scrubber (not the ones that use water). It's not great, but the best solution that I have found, is cleaning the floor with pure water mixed with a squirt of lemon juice - but there's some tricks to it.
First, if the floor has that greasy film right now, you'll need to get on your hands and knees with an entire 6 pack of paper towels (use the cheap brand) and a spray bottle of water. use the wax on/wax off method, you'll see and feel when the greasy film is gone. Once you've done this, you can maintain the floor fairly well using the water/lemon and a good laminate/spray microfiber misting type mop. I also tried several of these and found that I liked the rubbermaid reveal mop. The mist is very fine, the mop head covers a large area and it's comfortable to use.
Another key to making this work is to use fresh clean mop pads each time. The Rubbermaid mop has velcro to attach the pads to, I bought several extra pads so that I can throw them in the laundry basket and still have a fresh one available. The extra pads I bought were a different brand, but they're the same shape and fit almost perfectly. When you buy the microfiber mop pads, look for one that is completely soft --some of them have "scrubbing" ridges, this doesn't really work because it prevents the full contact that essentially ends up wiping and drying the floor clean. I do this almost daily and can keep the floor looking pretty decent for a good stretch before having to get on my hands and knees again.
9 of 11 people found the following review helpful
on December 30, 2012
It is impossible to clean this floor without it dulling and streaking! If you have pets, don't even bother. Less than 6 months old and completely disappointed, and, we installed it in every room in the house except the kitchen!!! It's just a horrible product. It would have been nice if the sales associate at lumber liquidators would have been honest with me. Anyone know how to get a refund???
6 of 7 people found the following review helpful
on December 9, 2014
The flooring looks nice. But is really paper. Not durable at all, it chips, expands with any contact with water. And horrible to install. I am a carpenter by trade, you can not refinish it, just buy the cheap stuff instead.
Sorry I can't rate this below one STar!
2 of 2 people found the following review helpful
on March 10, 2015
We put this floor in our living room, dining room, hallway, and all bedrooms in 2012. The only nice thing I can say about it is that it is pretty, the parts that aren't damaged. This floor has absolutely zero tolerance to any moisture, i.e. if you come out of the bathroom and 1/2 tsp water drips onto one of the cracks and you don't get it wiped up, you will have a permanent bubble in your floor. If you drop something with any weight to it, you will have a chip out of your floor. They are impossible to keep clean.The moment a foot or paw touches your clean floor, you will be able to see it in the light. I attributed this to our mistake of picking a dark floor with a shine to it, but I've read several online reviews where others believe their is a flaw in the finish. Finally I just discovered that this is one of the floors included in the formaldehyde controversy and worry about our health. Super disappointed. It took us years to save the money to put these floors in. BTW, I submitted the same review to LL website and it was not posted, strange....
7 of 9 people found the following review helpful
on July 3, 2013
If you have pets and kids look the other way. After installing this floor two months ago the floor is ruined. As the other review stated, this floor gets dull easily and is really hard to clean. I will not recommend this floor to anybody! Looks beautiful but it doesn't last.
3 of 3 people found the following review helpful
on March 2, 2015
This is a terrible product. All of the other negative reviews are accurate. Not durable, scratches easily.