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Most Helpful Customer Reviews
39 of 39 people found the following review helpful:
5.0 out of 5 stars
Fantastic water fountain for you cat and a conversation piece to boot!,
By
Amazon Verified Purchase(What's this?)
This review is from: Drinkwell 360 Pet Fountain, Stainless Steel (Misc.)
I have been shopping for a new watering set up for my new Maine Coon cat who adores water! I came across this the day it was released. It was similar to the plastic model but it looked like it had a stainless steel insert. I had a bit of an issue with the price but I ordered it anyway. I got it the very next day and was I surprised! The dish is 100% stainless steel! The quality is top notch! I use the ring (the few plastic parts it has) with a 3 spout. My Mokie LOVES it! If he had opposable thumbs he would give it a 2 thumbs up rating, so I guess it is a 2 dew claw rating for now from him and a 2 thumbs up from dad. It runs quiet, noisier if you want it to and adjust the volume of the water high. It is attractive, functional and I am proud to have it out in full view when people come over since it doesn't look like a cheap cat fountain. I love this and am VERY glad I went ahead and spent the extra on the stainless model for both aesthetic reasons and for the health reasons for Mokie since stainless resists bacterial growth better than plastic.
2 PAWS UP, way up!
19 of 19 people found the following review helpful:
4.0 out of 5 stars
Great for the cat; challenging for the owner!,
By M. G. G. "Atomic Clock Lover" (Kingston, Ontario, CA) - See all my reviews
This review is from: Drinkwell 360 Pet Fountain, Stainless Steel (Misc.)
My cat has enjoyed this Stainless Steel Drinkwell fountain for about a year. Stainless steel is the best route to go to avoid bacteria in the water that can be harmful for the cat. Bacteria can get in cracks and pitting in plastic units. My 16 year old cat loves to drink the water from the stream and I am sure that drinking from this fountain is helping her kidneys and keeping her healthy. However, my husband and I have a VERY hard time putting the unit back together after cleaning it. It takes a LOT of patience to line up the parts to get it working again. I think that the company should work to improve the design. One idea would be to make the cone in the middle (or a portion of the cone) with BPA free glass so that it would possible to see that the fountain unit is properly aligned with the motor to get it running.
15 of 15 people found the following review helpful:
1.0 out of 5 stars
Great idea, terrible execution,
By Nannyboo "Crazy Cat Lady and U2 fan" (Texas, USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Drinkwell 360 Pet Fountain, Stainless Steel (Misc.)
I purchased this as a replacement fountain for my beloved original Drinkwell 360 fountain. While still difficult to clean, the original 360 fountain was the best of all the Drinkwell fountains I have owned, and I have owned many. I loved my fountain, but I bought this one specifically for one of my indoor cats that is having terrible cat acne issues.
Pros: stainless steel, so good for cats prone to cat acne from plastic bowls. Some people will like the shiny metal. Still has the great features of the original such as a good pump, multiple number of spigots, and the parts fit together well. Cons: The shiny metal makes it difficult to see the water level in the bowl. The faint markings on the shiny metal make it difficult to judge how much water should be in the bowl at all. The new clips are difficult to lock down, and then difficult to remove for cleaning. No markings on the bottom to indicate where the pump should be placed. Hard to reach certain areas to clean, but better with bottle brushes (sold separately). Base is bigger than the other -- doesn't fit into my standard sized sink, so is difficult to clean. I've had this in use for a little over a week and just did the first cleaning. The stainless steel part seems to be working - my cat's underchin acne is clearing. However, the terrible cleaning experience leaves me wishing I had never purchased it. For starters, the basin is too wide to fit into a standard sized sink. It's larger than the original by enough to make it only fit by angling it, where the original fit perfectly at the bottom and stayed flat, making it a great basin to hold the parts as you were cleaning. The next thing I noticed was how difficult it was to get the clips off. In the original design, the cone just locked into place with built-in plastic grooves, which was a really easy way to get it to stay in place, even if you didn't lock it down all the way. With the clips, I had to get out a butter knife to pry the edges away from the rim - which means they will break off at some point. Cleaning was no easier than the other, but buying the bottle brushes they sell separately was certainly worthwhile. When putting it back together, I noticed that it was difficult to remember which direction the pump should go, as the instructions say to put the pump in relation to the rounded edges of the spot for the pump. Guess what, all the edges are rounded in the spot for the pump. Once the cone was in place, I realized I'd put it in backwards and the water wouldn't flow up the cone, so had to take it apart again. The clips were difficult to put back, not hooking as easily as I'd hoped. I appreciate the hole in the base of the cone where the cord goes. To help alleviate the mess I'd been making all week trying to see the water levels (since there is a minimum water level to maintain for the pump), I decided to use a red sharpie marker to mark the two lines (min and max) to see if that helps. It did help on the minimum level, but once you start adding more water, the reflection from the water on all that metal just makes it all shimmer, so you really can't tell if the water is too full or right at the line. You can't tell if it is a reflection lapping at the line or the real water line. Hopefully the marker lines won't disappear. Once water is in the bowl and the bowl is placed on the floor, all those lines disappear from the angle. I run my fountain without the carbon and debris filters, since my cats get RO water. It all runs fine without it. Debris from their food and from shedding is pretty much a guarantee that I'll clean it weekly, so I don't mind that part and is a great reminder when a week is up. All in all, I have loved my other fountains from Drinkwell, but I'll be rid of this one as soon as I humanly can. The design flaws definitely outweigh the part about having a stainless steel bowl area. I don't know how this one made it to market when it is such a let down compared to the original 360, and I certainly don't recommend this to anyone who will be cleaning it out on a weekly basis. You're much better off with the original plastic one. Now if they would just incorporate some of the better designs from the original one into this one, I'd be a happy camper.
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