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Drive Business Performance: Enabling a Culture of Intelligent Execution Hardcover – April 25, 2008
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"Their perspective is that of veteran solution developers, and their goal is to translate their experience into practical, jargon-free, actionable advice for leaders who want to get a grip on their organization's performance. The result is a handbook of performance management strategy and tactics that offers some fresh insights as well as the promised road map to success." (Businessfinancemag.com, May 22, 2008)
From the Inside Flap
How can your organization increase its agility, alignment, and accountability to improve performance? Developing performance management capabilities means changing the way people are empowered to make better decisions. It requires a transition from a restrictive, command-and-control approach to management style that includes more participants in the performance management process. Drive Business Performance shows you how.
Starting with a forward by Dr. Robert Kaplan and Dr. David Norton, creators of the revolutionary Balanced Scorecard approach, Drive Business Performance reveals how to effectively align performance with technology, creating a best-in-class information management system and amplifying individual employee impact.
This groundbreaking guide provides a deep understanding of how to achieve enterprise performance management objectives, backed up by firsthand accounts from Fortune 500 companies that are winning by building accountability, intelligence, and informed decision making into their organizational DNA. Drive Business Performance explains the competitive advantage experienced by organizations that create and manage a “Culture of Performance.”
Part of Wiley's Microsoft Executive Leadership Series, Drive Business Performance fills a gap in the literature on managing performance. This innovative, jargon-free book demystifies performance management, with detailed guidance for organizations to replicate top performers' results, including the recommended skills and assets needed to successfully compete in today's business environment.
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Top Customer Reviews
The Culture of Performance (CoP) Model presented by the authors bridges a gap between the establishment of a performance measurement framework (e.g., Balanced Scorecard, TQM, Lean, etc.), and the tools and methods brought to bear in executing performance measurement (read: Business Intelligence). CoP is a comprehensive model for evolving organisations into the strategy-focused enterprises that Drs. Kaplan and Norton envisioned years earlier. To be certain, we all stand on the shoulders of giants.
That the authors chose to include "culture" in the name of their model cannot be understated: it directly addresses organisation-wide cultural transformation as it relates to the adoption of performance management (through the model's six phases). The authors demonstrate, with compelling evidence, that a company is more likely to achieve its desired outcomes when all its members adopt a performance-oriented mindset. Here, case studies on Expedia, Energizer and The Veterans' Health Administration (U.S.) each strike a chord on the sometimes painful transformation to a culture of performance. Aziza and Fitts make these findings practical, encouraging incubation through scored questionnaires, supporting capability models (MAP) and guiding principles.Read more ›
While the authors refer to this domain as `performance management,' it's not to be confused with the annual Human Resources review process, but rather all of the people, process, and technology involved in sustainably executing your strategy: including monitoring, analyzing, and planning the key drivers of value for your business.
This book is not too technical nor too theoretical. It has the right balance of business perspective, systems enablement, and process maturity to give a good overview of the promise of EPM and strategy execution. It makes liberal use of case studies, examples and stories to illustrate points and give more depth to the insights.
* Fact-based, data-driven decision making (p.12)
* Strategic, Operational, and Tactical Decisions (p28)
* The Foundation for Decisions: information & trust (p32)
* Competitive Benchmarking (p16)
* The `right' metrics (p49, 69)
* Line of Sight visibility (p.93)
* Accountability Mapping (p 226) and also how difficult it is to visualize and map metric relationships (p. 69)
* A very good "uber" model for determining where to focus your efforts (p.254)
They also follow-up the book with more information on their companion website at [...]
All in all, a very good read and certainly belongs on the bookshelf of any EPM manager and any CIO and CFO....hopefully dog-eared and well-worn.
There are precise examples of how change is made, with company stories, that allow for organizations to understand that change is possible. This book is now on my must reads list, and I will give it to every executive I work with.
I'd put this book before the Kaplan Balanced Scorecard books and even before Competing on Analytics. The style is concise, the case studies are relevant and the roadmap guidance to changing an organization is approachable.
Most Recent Customer Reviews
Microsoft strategists Bruno Aziza and Joey Fitts want to help readers straddle the "technical" and the "theoretical. Read morePublished on November 10, 2011 by Rolf Dobelli
Bruno and Joey do an AMAZING job of conveying value, actions to take and why the actions should be taken. Read morePublished on February 27, 2011 by Mel DePaoli
Is it just me, or possibly the fact that I am listening to the audio version of this book, but I don't see what others claim to see in this book. Read morePublished on March 24, 2010 by Jim D
The authors did their homework before writing this book. There are many solid real life examples of how successful performance management implementations help company's exceed... Read morePublished on May 21, 2009 by Scott Monteith
In my opinion, "Drive Business Performance" is more practical and clear about Performance Management than anything I have seen from Kaplan-Norton. Read morePublished on September 7, 2008 by Levend Beriker
With a foreword by none other than Drs Kaplan and Norton you can be sure that software is not central to this book's message. Read morePublished on May 20, 2008 by Nicholas Barclay
I just finished reading "Drive Business Performance - Enabling a Culture of Intelligent Execution" by Bruno Aziza and Joey Fitts. Wow, what a fantastic book! Read morePublished on May 14, 2008 by Mauro Cardarelli