This groundbreaking guide provides a deep understanding of how to achieve enterprise performance management objectives, backed up by first-hand accounts from Fortune 500 companies who are winning by building accountability, intelligence, and informed decision-making into their organizational DNA. Drive Business Performance explains the competitive advantage experienced by organizations that create and manage a "Culture of Performance."
Drive Business Performance
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Editorial Reviews
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"This book is about improving performance management within an organization by enhancing business intelligence whereby organizational objectives, the analysis of trends, the ability to forecast, and to plan winning strategies, works toward the common goal of success. It does reveal various methodologies at work in the Fortune 500 companies that have adopted them." (Bookviews.com, July 2008)
"Their perspective is that of veteran solution developers, and their goal is to translate their experience into practical, jargon-free, actionable advice for leaders who want to get a grip on their organization's performance. The result is a handbook of performance management strategy and tactics that offers some fresh insights as well as the promised road map to success." (Businessfinancemag.com, May 22, 2008)
From the Inside Flap
Drive Business Performance
How can your organization increase its agility, alignment, and accountability to improve performance? Developing performance management capabilities means changing the way people are empowered to make better decisions. It requires a transition from a restrictive, command-and-control approach to management style that includes more participants in the performance management process. Drive Business Performance shows you how.
Starting with a forward by Dr. Robert Kaplan and Dr. David Norton, creators of the revolutionary Balanced Scorecard approach, Drive Business Performance reveals how to effectively align performance with technology, creating a best-in-class information management system and amplifying individual employee impact.
This groundbreaking guide provides a deep understanding of how to achieve enterprise performance management objectives, backed up by firsthand accounts from Fortune 500 companies that are winning by building accountability, intelligence, and informed decision making into their organizational DNA. Drive Business Performance explains the competitive advantage experienced by organizations that create and manage a “Culture of Performance.”
Part of Wiley's Microsoft Executive Leadership Series, Drive Business Performance fills a gap in the literature on managing performance. This innovative, jargon-free book demystifies performance management, with detailed guidance for organizations to replicate top performers' results, including the recommended skills and assets needed to successfully compete in today's business environment.
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6 of 6 people found the following review helpful
5.0 out of 5 stars
An essential guide to business transformation for performance improvement
June 7, 2008
By ACD
Format:Hardcover|Amazon Verified Purchase
"Drive Business Performance: Enabling a Culture of Intelligent Execution" by Bruno Aziza and Joey Fitts represents much more than a demystification of performance management terminology. The book is neither a re-telling of the benefits of performance management, nor a veiled attempt to shape a business case for PerformancePoint. Instead, the authors introduce novel ideas backed by case study research, culminating in a pervasive and flexible model for business transformation within the scope of performance improvement.
The Culture of Performance (CoP) Model presented by the authors bridges a gap between the establishment of a performance measurement framework (e.g., Balanced Scorecard, TQM, Lean, etc.), and the tools and methods brought to bear in executing performance measurement (read: Business Intelligence). CoP is a comprehensive model for evolving organisations into the strategy-focused enterprises that Drs. Kaplan and Norton envisioned years earlier. To be certain, we all stand on the shoulders of giants.
That the authors chose to include "culture" in the name of their model cannot be understated: it directly addresses organisation-wide cultural transformation as it relates to the adoption of performance management (through the model's six phases). The authors demonstrate, with compelling evidence, that a company is more likely to achieve its desired outcomes when all its members adopt a performance-oriented mindset. Here, case studies on Expedia, Energizer and The Veterans' Health Administration (U.S.) each strike a chord on the sometimes painful transformation to a culture of performance. Aziza and Fitts make these findings practical, encouraging incubation through scored questionnaires, supporting capability models (MAP) and guiding principles. The final chapter of the book provides an excellent summary that aligns said scores to an entry point into the CoP model; this provides a reasonable indication of where an organisation may begin to improve business performance.
This excellent book warrants careful review and consideration-- it represents fresh and illuminating thinking from two of the most prominent figures in the field of performance management. For executives, directors and managers looking to improve business performance (as well as consultants specialising in performance management) consider this book essential reading.
The Culture of Performance (CoP) Model presented by the authors bridges a gap between the establishment of a performance measurement framework (e.g., Balanced Scorecard, TQM, Lean, etc.), and the tools and methods brought to bear in executing performance measurement (read: Business Intelligence). CoP is a comprehensive model for evolving organisations into the strategy-focused enterprises that Drs. Kaplan and Norton envisioned years earlier. To be certain, we all stand on the shoulders of giants.
That the authors chose to include "culture" in the name of their model cannot be understated: it directly addresses organisation-wide cultural transformation as it relates to the adoption of performance management (through the model's six phases). The authors demonstrate, with compelling evidence, that a company is more likely to achieve its desired outcomes when all its members adopt a performance-oriented mindset. Here, case studies on Expedia, Energizer and The Veterans' Health Administration (U.S.) each strike a chord on the sometimes painful transformation to a culture of performance. Aziza and Fitts make these findings practical, encouraging incubation through scored questionnaires, supporting capability models (MAP) and guiding principles. The final chapter of the book provides an excellent summary that aligns said scores to an entry point into the CoP model; this provides a reasonable indication of where an organisation may begin to improve business performance.
This excellent book warrants careful review and consideration-- it represents fresh and illuminating thinking from two of the most prominent figures in the field of performance management. For executives, directors and managers looking to improve business performance (as well as consultants specialising in performance management) consider this book essential reading.
5 of 5 people found the following review helpful
5.0 out of 5 stars
A must read for executives trying to deliver the promise of Performance Management
May 1, 2008
By Jack Hobbs
Format:Hardcover
I've just finished reading Drive Business Performance and I'd recommend it highly to anyone trying to work out how to actually enable an organisation to realise the benefits of performance management. Many organisations have tried and relatively few have actually succeeded in putting performance management at the very core of it's DNA. This book provides a great blend of (new) theoretical concepts, blueprints for success from organisations such as Hilton Hotels and Fortis, and most importantly a well-structured guide for execution.
4 of 4 people found the following review helpful
By Mike Willis
Format:Hardcover
Aziza & Fitts provide an intelligent perspective on what it takes (and means) to create a "Culture of Performance". The book relies on real world examples rather than conceptual theories peppered with today's favorite jargon. Their approach is refreshing in that the content is backed by existing business environments with a proven track record for success. Empowering individuals and holding them accountable is an absolute necessity. Success is derived from surrounding yourself with the best possible people... and then staying out of their way. This book should be mandatory reading for all employees of any organization. True paradigm shifts occur when EVERYONE has a clear understanding of the goals and objectives - not just a few key players.
Most Recent Customer Reviews
4.0 out of 5 stars
Drive Business Performance
Microsoft strategists Bruno Aziza and Joey Fitts want to help readers straddle the "technical" and the "theoretical. Read more
Published 18 months ago by Rolf Dobelli
4.0 out of 5 stars
A Must Read: Free of Jargon, Full of Examples, and All About Results
Bruno and Joey do an AMAZING job of conveying value, actions to take and why the actions should be taken. Read more
Published on February 27, 2011 by Mel DePaoli
1.0 out of 5 stars
Is it just me?
Is it just me, or possibly the fact that I am listening to the audio version of this book, but I don't see what others claim to see in this book. Read more
Published on March 24, 2010 by Jim D
5.0 out of 5 stars
An Insightful & Innovative Read
The authors did their homework before writing this book. There are many solid real life examples of how successful performance management implementations help company's exceed... Read more
Published on May 21, 2009 by Scott Monteith
4.0 out of 5 stars
Must read for enterprise performance management execs and managers
Bottom line: this is a very good book on the business benefits and high-level "how to" of enterprise performance management (EPM). Read more
Published on December 29, 2008 by Ron W. Dimon
5.0 out of 5 stars
Practical and Clear about Performance Management
In my opinion, "Drive Business Performance" is more practical and clear about Performance Management than anything I have seen from Kaplan-Norton. Read more
Published on September 7, 2008 by Levend Beriker
5.0 out of 5 stars
A great guide to understanding performance management
With a foreword by none other than Drs Kaplan and Norton you can be sure that software is not central to this book's message. Read more
Published on May 20, 2008 by Nicholas Barclay
5.0 out of 5 stars
One of the better Performance Management books
At first I was skeptical, but then by the time I finished it, I had something I could actually use. The book goes where few management books dare to go - to actually talk about how... Read more
Published on May 17, 2008 by Chopper2000
5.0 out of 5 stars
BI Must Read
I just finished reading "Drive Business Performance - Enabling a Culture of Intelligent Execution" by Bruno Aziza and Joey Fitts. Wow, what a fantastic book! Read more
Published on May 14, 2008 by Mauro Cardarelli
5.0 out of 5 stars
Very good read and insightful
I manage a consulting firm and the #1 issue I see my business customers deal with is the perceived complexity of Performance Management. Read more
Published on May 7, 2008 by Patrick Husting
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